Nancy Musyoki
Henderson,Nevada
Summary
Dedicated customer service professional with extensive experience in ensuring excellent customer satisfaction. Solid team player with energetic, outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
PCT/Unit Coordinator
Dignity Health - St. Rose Hospital
01.2019 - Current
- Answering patient and guest call lights in a quick and timely manner and responding to questions pertaining to patient care, services etc, also paging doctors and nurses when needed.
- Performing clerical duties such as filing, sending faxes, making copies and creating patient charts, and corresponding to messages left on the unit's voice message system.
- Obtaining and recording vital signs accurately in critically ill patients in ICU and Emergency Department.
- Performing catheter care, preventative skin care, and admitting skin checks.
- Apply telemetry monitors and assist in rebooting monitors.
- Performing surgical CHG baths and prepping patients for surgical procedures.
PCT
Henderson Hospital
07.2019 - 02.2020
- Assisting with troubleshooting and making minor repairs of telemetry boxes, applying/attaching leads to patients, and coordinating with telemetry to ensure that telemetry is receiving lead signals correctly.
- Obtaining and recording vital signs accurately.
- Maintaining organized and clean areas for patients and their guests.
- Ambulating patients onto beds, commodes, wheelchairs etc.
- Maintained clean and safe environment to promote patient safety and comfort.
Guest Services Associate
Virgin America Airlines
03.2012 - 09.2013
- Briefing flight crews on local weather, guest loads, mail/cargo loads, fuel loads, and Air Traffic Control holds.
- Coordinating the boarding process, ensuring the cargo team has off loaded and uploaded outgoing luggage.
- Ensuring excellent customer service during the check-in process at the ticket counter and enrolling guests to rewards programs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Bank Teller
Citibank
11.2011 - 03.2012
- Delivering outstanding customer service by executing financial transactions in accordance with bank policies and procedures.
- Impeccable record in customer relations, and maintaining strong client relationships, in which I consistently achieved the highest customer satisfaction ranking, according to the company ranking system.
- Adhering to operational controls including legal, corporate and regulatory procedures.
- Sold and cross-sold bank products to new and existing customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
No Degree - Patient Care Technician
UNLV (Perry Foundation)
Las Vegas, NV07.2019
Skills
- High success in enrolling guests in Rewards Programs
- Equipment Troubleshooting and Maintenance
- Over 5 years of customer service experience with excellent customer relations
- Policy and Procedure Adherence
- Experience in filing of various IRS paperwork
- Staying current on company and departmental news and events
- Maintaining a clean and organized work area in order to optimize guest experience
Timeline
PCT
Henderson Hospital
07.2019 - 02.2020
PCT/Unit Coordinator
Dignity Health - St. Rose Hospital
01.2019 - Current
Guest Services Associate
Virgin America Airlines
03.2012 - 09.2013
Bank Teller
Citibank
11.2011 - 03.2012
No Degree - Patient Care Technician
UNLV (Perry Foundation)
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