Nancy Myers
Jacksonville,FL
Summary
Customer Service Representative that has skills in communication, active listening, empathy, and problem solving skills. Team oriented, understands what the customer wants, dedicated to growing within the company and providing exceptional customer service while proving to be dependable and abide by companies adherence and policies.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Boatswain Mate
United States Navy, Boatswain's Mate
06.2020 - Current
- Stood Underway Watch
- Deck Preservation (painting, rigging, marlinspike)
- Trained new personnel on operating equipment
- Participated in well LCU and Boat operations
- Maintenance
- In Port Sentry Watch
- Food Service Attendant
- Anchoring operations, fueling, transferring of personnel and cargo
- Underway replenishment procedures
- Inspected life boats and preservers
Customer Service Representative
AutoNation
06.2023 - Current
- Provides customer satisfaction by addressing concerns
- Reduce wait times
- Handles customer complaints with empathy
- Accuracy scheduling appointments and paying attention to detail by reviewing billet points
- Able to sell the product with knowledge
- Managed high stress situations and resolved disputes and conflicts
- Following adherence
- Answering each call promptly with a friendly tone
- Able to communicate effectively between the service advisors, team lead, insurance companies and customers.
- Managed over 50 customer calls a day and increased sales by 20 percent.
Education
Associate of Arts -
University of North Florida
Jacksonville, FL06.2020
Bachelor of Arts - HUMAN RESOURCES MANAGEMENT
Saint Leo University
Saint Leo, FL 06.2021 - Current
Skills
- Documentation
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Critical Thinking
- Money Handling Abilities
- Conflict Resolution
- Customer Service
- Call Center Operations
- Sales Expertise
Timeline
Customer Service Representative
AutoNation
06.2023 - Current
Bachelor of Arts - HUMAN RESOURCES MANAGEMENT
Saint Leo University
06.2021 - Current
Boatswain Mate
United States Navy, Boatswain's Mate
06.2020 - Current
Associate of Arts -
University of North Florida
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