Nancy Naber
Omaha,NE
Summary
Energetic and performance-driven Customer Service Leader with 25 years of experience. Excellent written and verbal communication and interpersonal skills. Possess the ability to respectfully interface with upper management and prospective business. Seasoned multitasker able to prioritize in a stressful, high-volume, time-sensitive environment. Positive and impactful team player.
Overview
30
30
years of professional experience
Work History
Data Acquisition Clerk
United Parcel Service, UPS
05.2004 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Purchasing Manager
Sophia's Style
09.2014 - 12.2022
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Customer Service Representative
Sophia's Style
08.2009 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Account Manager
Vital Learning Corporation
11.1993 - 07.1996
- Maintained and enhanced client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
Bachelor of Arts - Human Resource Management
University of Nebraska - Lincoln
Lincoln, NE05.1992
Skills
- Problem-solving
- Empathy towards people's needs
- Conflict Resolution
- Records Preparation
- Document Management and Storage
- Proficient in Microsoft Applications
Timeline
Purchasing Manager
Sophia's Style
09.2014 - 12.2022
Customer Service Representative
Sophia's Style
08.2009 - 09.2014
Data Acquisition Clerk
United Parcel Service, UPS
05.2004 - Current
Account Manager
Vital Learning Corporation
11.1993 - 07.1996
Bachelor of Arts - Human Resource Management
University of Nebraska - Lincoln