Nancy Navarro
Dallas,TX
Summary
Driven by results, I leveraged team leadership and marketing skills at Metroplex Cleaning Services LLC to enhance customer satisfaction and drive business growth. Skilled in negotiation and business development, I increased sales revenue and built high-performing teams, significantly improving financial performance and brand awareness through strategic planning and effective communication.
Overview
13
13
years of professional experience
Work History
Manager
Metroplex Cleaning Services LLC
03.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Manager
Kellam Truck Center
01.2018 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Marketing Assistant
Street Gear
10.2019 - 05.2022
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Enhanced online presence with creation and management of social media content, leading to higher engagement rates.
Education
High School Diploma -
Jefferson Davis High School
Houston, TX05.1997
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Sales management
- Marketing
- Negotiation
- Business Development
- Business Planning
- Problem Resolution
- Excellent Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Marketing Assistant
Street Gear
10.2019 - 05.2022
Sales Manager
Kellam Truck Center
01.2018 - 08.2024
Manager
Metroplex Cleaning Services LLC
03.2012 - Current
High School Diploma -
Jefferson Davis High School
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