Nancy Navarro
Dallas,TX
Summary
Driven by results, I leveraged team leadership and marketing skills at Metroplex Cleaning Services LLC to enhance customer satisfaction and drive business growth. Skilled in negotiation and business development, I increased sales revenue and built high-performing teams, significantly improving financial performance and brand awareness through strategic planning and effective communication.
Overview
13
13
years of professional experience
Work History
Manager
Metroplex Cleaning Services LLC
Dallas, TX
03.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Manager
Kellam Truck Center
Dallas, TX
01.2018 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Marketing Assistant
Street Gear
Irving, TX
10.2019 - 05.2022
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Enhanced online presence with creation and management of social media content, leading to higher engagement rates.
Education
High School Diploma -
Jefferson Davis High School
Houston, TX05.1997
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Sales management
- Marketing
- Negotiation
- Business Development
- Business Planning
- Problem Resolution
- Excellent Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Marketing Assistant
Street Gear
10.2019 - 05.2022
Sales Manager
Kellam Truck Center
01.2018 - 08.2024
Manager
Metroplex Cleaning Services LLC
03.2012 - Current
High School Diploma -
Jefferson Davis High School