Nancy Navarro
Greeley
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Weld County Clerk & Recorder
11.2013 - 08.2025
- Led daily operations, ensuring compliance with state and local regulations.
- Mentored staff, enhancing team performance and customer service standards.
- Streamlined record-keeping processes, improving accuracy and efficiency of documentation.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed resource allocation effectively, ensuring project deadlines were consistently met.
- Managed over 40 schedules, found coverage for short shifts and sub offices.
Receptionist
Kingsford Law Offices
02.2011 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed over 30 appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Coordinated scheduling appointments for two attorneys, ensuring optimal use of time and resources.
- Handled cash transactions and maintained payment records accurately.
Customer Service Representative
Asurion
09.2008 - 10.2010
- Resolved over 80 customer inquiries and issues using CRM software to enhance satisfaction and retention.
- Trained new team members on customer service protocols and system navigation to ensure consistent service quality.
- Analyzed feedback trends to identify areas for improvement, implementing strategies that enhanced overall customer experience.
- Responded to over 80 customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Star Tek Computers
09.2007 - 09.2008
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Developed comprehensive knowledge of products to provide accurate information and troubleshooting support.
- Maintained up-to-date knowledge of industry trends to better assist customers with relevant solutions.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Fabrication Operator
Swift
03.2007 - 09.2007
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Worked effectively in fast-paced environments.
Service Crew Member
McDonald's Restaurant
04.2004 - 12.2005
- Maintained cleanliness and organization of dining and kitchen areas for safety compliance.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
Service Crew Member
McDonald's Restaurant
09.2003 - 04.2004
- Provided exceptional customer service, ensuring satisfaction during busy peak hours.
- Operated point-of-sale systems efficiently for accurate transactions.
- Resolved customer complaints promptly, fostering positive dining experiences through effective communication.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
High School Diploma -
Northridge High School
Greeley, CO05-2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Multitasking and organization
- Adaptability and flexibility
- Professional and courteous
- Team motivation
- Workload management
- Problem-solving
- Time management
- Team building
- Employee scheduling
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Weld County Clerk & Recorder
11.2013 - 08.2025
Receptionist
Kingsford Law Offices
02.2011 - 09.2013
Customer Service Representative
Asurion
09.2008 - 10.2010
Customer Service Representative
Star Tek Computers
09.2007 - 09.2008
Fabrication Operator
Swift
03.2007 - 09.2007
Service Crew Member
McDonald's Restaurant
04.2004 - 12.2005
Service Crew Member
McDonald's Restaurant
09.2003 - 04.2004
High School Diploma -
Northridge High School