Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Nelson

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

AdaptHealth
Plymouth Meeting, PA
10.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.

Small Business Owner

Self
Jacksonville, FL
02.2011 - 10.2021
  • Owned and managed daily operations of residential cleaning business, including supervising employees (at times) and providing a quality service to my customers.

Medical Assistant

North Florida/OB North Florida - OB/GYN
Jacksonville Beach, FL
02.2010 - 02.2011
  • Assessed, documented and obtained vital signs from patients throughout my day
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Organized charts, documents and supplies to maintain team efficiency.

Medical Assistant/prescriptions Refills

Baptist Primary Care
Jacksonville , FL
12.2007 - 06.2008
  • Educated patients about needing to have in office visits to maintain there medications
  • Checked all RX refills against last labs, blood pressure checks, and last office visit
  • Pulling and reviewing patient charts
  • In and outbound calling to patients and pharmacy

Education

CNA Certification - Certified Nursing Assistant

Oxford Hills Adult Education
So Paris, ME
03.1996

Bachelor of Science - Office Management

Andover College
South Portland, ME
06.1992

High School Diploma -

Oxford Hills Comprehensive High School
Paris, ME
06.1990

Skills

  • Detail-oriented
  • Customer service
  • Inbound and outbound calling
  • Effective communication
  • Customer relationship management
  • Customer relations
  • Call center experience
  • Charting expertise

Timeline

Customer Service Representative

AdaptHealth
10.2021 - Current

Small Business Owner

Self
02.2011 - 10.2021

Medical Assistant

North Florida/OB North Florida - OB/GYN
02.2010 - 02.2011

Medical Assistant/prescriptions Refills

Baptist Primary Care
12.2007 - 06.2008

CNA Certification - Certified Nursing Assistant

Oxford Hills Adult Education

Bachelor of Science - Office Management

Andover College

High School Diploma -

Oxford Hills Comprehensive High School

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Nancy Nelson