Summary
Overview
Work History
Skills
References
Timeline
Generic

NANCY NEREYDA VELA

Port Isabel,United States

Summary

With a proven track record at Margaritaville Resort, I expertly led teams to enhance operational efficiency and guest satisfaction. My strategic planning and quality control skills, coupled with a knack for coaching and mentoring, resulted in an improvement in workflow processes. I excel in fostering high standards of cleanliness and safety, ensuring top-tier guest experiences.

Overview

4
4
years of professional experience

Work History

Condominium Supervisor Inspector

Margaritaville Resort
South Padre Island, TX
03.2023 - Current
  • Directed and supervised a team of employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Assisted in the preparation of budgets and financial statements for condominium board meetings.
  • Developed and implemented policies to ensure compliance with local, state and federal regulations.
  • Conducted regular inspections of common areas, residential units, and other facilities to ensure proper maintenance.
  • Coordinated maintenance services including plumbing, electrical, carpentry and painting work by contractors or staff members.
  • Handled tenant inquiries and complaints regarding building operations, rules and regulations.
  • Ensured all safety protocols are followed by tenants and visitors on property premises.
  • Attend monthly board meetings involving owners to discuss matters related to the condominium complex.
  • Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
  • Prepared and submitted monthly tenant visit logs. Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
  • Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
  • Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
  • Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
  • Monitored the storage of linen and other materials in accordance with health regulations.
  • Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
  • Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
  • Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.
  • Maintained accurate records of room status information such as check-in and check-out dates, special requests.
  • Reviewed inventory levels for all cleaning supplies used by the housekeeping department.
  • Verified that all lost items were accounted for in accordance with established procedures.
  • Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
  • Performed periodic deep cleans throughout the facility as needed.
  • Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
  • Compiled reports outlining inspection results for management review.
  • Coordinated closely with engineering staff to resolve any issues found during inspections.
  • Followed up on corrective action plans implemented after previous inspections.
  • Audited daily logs completed by each member of the housekeeping team.
  • Demonstrated knowledge of emergency response procedures in case of accidents or injuries.
  • Provided feedback on performance evaluations for members of the housekeeping team.
  • Recognized outstanding customer service provided by members of the housekeeping team.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delegated work to staff, setting priorities and goals.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Managed team of employees, daily progress reports and overall project planning.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Swept and damp-mopped private stairways and hallways.
  • Explained goals and expectations required of trainees.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Reported damage or theft of hotel property to management.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Monitored cleanliness of lobby, swimming pool and other common areas.

Housekeeping Inspector

The Pearl
South Padre Island, TX
01.2021 - 03.2023
  • Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
  • Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
  • Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
  • Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
  • Monitored the storage of linen and other materials in accordance with health regulations.
  • Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
  • Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
  • Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.
  • Maintained accurate records of room status information such as check-in and check-out dates, special requests.
  • Reviewed inventory levels for all cleaning supplies used by the housekeeping department.
  • Verified that all lost items were accounted for in accordance with established procedures.
  • Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
  • Performed periodic deep cleans throughout the facility as needed.
  • Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
  • Compiled reports outlining inspection results for management review.
  • Coordinated closely with engineering staff to resolve any issues found during inspections.
  • Followed up on corrective action plans implemented after previous inspections.
  • Audited daily logs completed by each member of the housekeeping team.
  • Demonstrated knowledge of emergency response procedures in case of accidents or injuries.
  • Provided feedback on performance evaluations for members of the housekeeping team.
  • Recognized outstanding customer service provided by members of the housekeeping team.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delegated work to staff, setting priorities and goals.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Managed team of employees, daily progress reports and overall project planning.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Swept and damp-mopped private stairways and hallways.
  • Explained goals and expectations required of trainees.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Reported damage or theft of hotel property to management.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Monitored cleanliness of lobby, swimming pool and other common areas.

Skills

  • Schedule development
  • Staff discipline
  • Coaching and mentoring
  • Strategic planning
  • Staff development
  • Process monitoring and improvement
  • Quality control
  • Documentation and reporting
  • Workflow management
  • Public speaking
  • Department organization
  • Employee motivation
  • Conflict resolution
  • Project planning
  • Risk management
  • Safety protocols
  • Analytical thinking

References

Owner of Anas Cleans

Ana Salazar Zepeda and Jesus (956) 299-6367

Former Supervisor of Condominiums for the Pearl Resort and Margaritaville Resort SPI 

Irma Iturbe (214) 394-9703

Former General Manager for Margaritaville Resort SPI

Rone Middler (401) 261-6087

Former Director of Housekeeping for Margaritaville Resort SPI

Allen Biloff (817)205-7936

General Manager for the Sapphire 

Jose Zalazar

 

Timeline

Condominium Supervisor Inspector

Margaritaville Resort
03.2023 - Current

Housekeeping Inspector

The Pearl
01.2021 - 03.2023

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NANCY NEREYDA VELA