Nancy Neuhalfen
Malden,Illinois
Summary
Dynamic leader with proven expertise in operations and inventory management, honed at Saren Restaurants. Excelled in enhancing customer engagement and streamlining costs, notably improving service quality. Skilled in hiring and team development, ensuring a motivated workforce. Achievements include significant enhancements in food safety and operational efficiency, reflecting a blend of strategic vision and interpersonal skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Saren Restaurants
06.1991 - 10.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate of Applied Science - Early Childhood Education
IVCC
Oglesby, IL05-1996
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- POS system knowledge
- Hiring Decisions
- Customer Engagement
- Order Management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Dave's way
Dave Thomas was a hard working man who liked to simplify things. He stressed hard work and doing the right thing to make the business successful. He was part of his community and frequently gave back to others in the community. My restaurant achieved this certification because we demonstrated Dave's values.
Timeline
Restaurant General Manager
Saren Restaurants
06.1991 - 10.2024
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Associate of Applied Science - Early Childhood Education
IVCC
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