Nancy Ngo
Santa Ana,CA
Summary
Resourceful Specialist offering expertise in problem-solving, and customer service. Adept at quickly learning new technologies and processes. Proven track record of successfully managing multiple projects and developing innovative solutions. Top-notch communicator with excellent time management, administrative and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Heart Valve Specialist
Edwards Lifesciences
04.2009 - Current
- Used critical thinking to break down problems, evaluate solutions.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Work in a team environment with immediate colleagues. Responsible for building replacement heart valve from biological tissues to save and enhance patients lives.
- Working knowledge of manufacturing procedures.
- Participated in daily meetings with team members to elaborate on product quality.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Followed all company policies and procedures to deliver quality work.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cashier Assistant - Book Keeper Assistant
My Thuan Supermarket
07.2008 - 04.2009
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Answered questions about store policies and addressed customer concerns.
- Replenished shelves regularly to meet customer demand and maximise sales.
Education
Real Estate- Salesperson -
Santiago Canyon College
Orange, CA11.2023
Associate Degree - Liberty Of Art -
Long Beach City College
Long Beach, CA06.2014
Skills
- Idea Development and Brainstorming
- Analytical Thinking
- Process Improvement
- Excellent Communication
- Relationship Building
- Problem-Solving
- Computer skill ( 45 words/minute)
- Languages: English, Vietnamese, Mandarin
Certification
Real Estate Salesperson License
Timeline
Heart Valve Specialist
Edwards Lifesciences
04.2009 - Current
Cashier Assistant - Book Keeper Assistant
My Thuan Supermarket
07.2008 - 04.2009
Real Estate- Salesperson -
Santiago Canyon College
Associate Degree - Liberty Of Art -
Long Beach City College
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