Nancy Nguyen
Minneapolis,MN
Summary
Objective is to obtain an enduring & passionate position through experiences & qualifications in performing quality tasks that are expected. Continue to broaden the human capital and strengthen the quality of the profession as an asset to the company. Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Crisis Counselor Lifeline 988/ Clinical Supervisor
Mental Health Minnesota Org
01.2023 - Current
- Partnered with SPRC/Vibrant/ SAMHSA/ State of MN as a Clinical Shift Supervisor & Crisis Counselor monitors, assess imminent risk & help people focus on the stressful situation/crisis, & explore their needs and immediate thoughts & feelings to guide them away from ending their lives or self harming themselves.
- Assist, counsel, and guide people that are in crisis or suicidal ideation by actively listening, supplying resources, creating a safety plan and coping skills to handle current or similar situation when it occurs again in the future.
- As a role of Crisis Counselor and Supervisor is to be readily available and present by call, text or chat to hear and validate others in crisis and that they are not alone fighting their struggles and crisis.
- Crisis counselors would refer appropriate resources if needed such as reaching out to crisis mobile, 911 dispatch for ambulance and police in acute situations.
Holistic Therapist/Owner
WellBeing Practice Integrative Therapy llc
01.2014 - Current
- Managing a holistic practice studio, obtaining more contracts in assisting clients/companies with therapies to help maintain a healthier mind and body with integrative holistic approach
- Creating a professional group of alternative therapists to be a part of a team helping clients harvests their health by natural rehabilitation with fewer side effects.
- Enhanced client well-being by providing personalized holistic therapy sessions tailored to individual needs.
- Increased client satisfaction by offering attentive, empathetic, and knowledgeable care during therapy appointments.
- Developed and implemented customized treatment plans for clients to improve overall health and wellness.
- Established strong rapport with clients through clear communication, active listening, and compassionate guidance.
- Collaborated with other healthcare professionals to provide a comprehensive approach to patient care and ensure optimal results.
- Maintained detailed records of client progress, adjusting treatment plans as necessary based on observed outcomes.
- Facilitated workshops and seminars on various holistic therapy topics to educate the community about alternative healing techniques.
Dementia Practitioner CDP & Program Counselor, PCA
AAA BEST CARE INC
01.2009 - Current
- Assist clients with ADLs
- Program counseling activities with Disabilities & Dementia patients
- Transferring & Mobility, Planning Meals & Meal Preparation.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for optimal patient care.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Reduced hospital readmission rates by providing thorough patient education and follow-up support.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
Independent Contractor: Professional Translator and Interpreter
MULTILINGUAL WORD, INC
01.2004 - 01.2012
- Responsibility to contact clients to notify when their appointment is with the clinics,hospitals,court and scheduling
- Translate and interpret Vietnamese for clients and patients who cannot speak English at hospitals, clinics, and offices
- Responsible for arriving at least fifteen minutes early at the appointment and notifying check-ins and patients and clients, average 5-6 cases per work day depend on location
Education
Diploma Massage Therapy -
AVEDA Institute of Minneapolis
Minneapolis, MNDiploma Medical Massage / Myotherapy Hospital Setting -
Mayo Clinic School of Science
Rochester, MNClinical Hypnotherapy Diploma/Bachelor -
Hypnosis Motivation Institute
Malibu, CAMDH Interpreter and Translation Certified
Certified & Diploma Dementia Practitioner -
National Council Dementia Practitioner
Sparta, NJLife Coach Diploma -
Centre of Excellence
CranioSacral Therapy Diploma -
Institute for Integrative Healthcare
Montgomery, NYCertified Crisis Prevention & Intervention Counseling -
Relias Academy and Training Online
Morrisville, NCNational Prevention Crisis Counseling and Clinical Supervisor Certified -
Vibrant Emotional Health 988 Suicide Lifeline
NYC, NYCounseling on Access of Lethal Means Certified -
Zero Suicide Institute/EDC
Waltham, MASkills
- Crisis Intervention
- Safety Planning
- Reflective/Active Listening
- Documentation Skills
- Inbound Call Management
- Suicide Prevention
- Sexual Assault Advocacy
- Eating Disorder Knowledge
- Stress Management
- Homelessness Assistance
- Crime Prevention
- Substance Abuse Awareness
- Trauma-Informed Care
- Grief Counseling
- Referral Coordination
- Youth Engagement
- Elderly Care
- Veteran Support
- Critical Thinking/Emotional Intelligence
- Mental Health Risk Assessment/De-escalation
- Peer Support
- Myofascial Release
- Integrative Health
- Holistic & Life Coaching
- Kinesiology/Bodywork/PNF Techniques
- Soft Tissue Mobilization, Range of Motion Improvement
- Stress Reduction Techniques
- Creative Visualization Techniques
- Hypnosis, CBT
- Habit Change Support
- Study Habits Improvement
- Sleep Improvement Strategies
Licensing Member
- Federated State Massage Myotherapy Therapy Board
- MBLEX boards passed
- Member of Alternative Balance Professional Group
- Member of ICF MN International Coach Federation
- Member of AHA American Hypnosis Association
- License LMT City of Burnsville, MN
References
- Christian Nguyen, Engineer Specialist, Seagate, (612) 501-7150
- Calvin Artimus, International Marketing, Skyline Displays Inc, (952) 855-3600
- Olivia Lund, Flexologist, Stretchlab, (651) 308-6753
- Deb Conover, Clinical Counselor Supervior- Mentor, Mental Health Minnesota, (612) 708-8802
Timeline
Crisis Counselor Lifeline 988/ Clinical Supervisor
Mental Health Minnesota Org
01.2023 - Current
Holistic Therapist/Owner
WellBeing Practice Integrative Therapy llc
01.2014 - Current
Dementia Practitioner CDP & Program Counselor, PCA
AAA BEST CARE INC
01.2009 - Current
Independent Contractor: Professional Translator and Interpreter
MULTILINGUAL WORD, INC
01.2004 - 01.2012
Diploma Massage Therapy -
AVEDA Institute of Minneapolis
Diploma Medical Massage / Myotherapy Hospital Setting -
Mayo Clinic School of Science
Clinical Hypnotherapy Diploma/Bachelor -
Hypnosis Motivation Institute
MDH Interpreter and Translation Certified
Certified & Diploma Dementia Practitioner -
National Council Dementia Practitioner
Life Coach Diploma -
Centre of Excellence
CranioSacral Therapy Diploma -
Institute for Integrative Healthcare
Certified Crisis Prevention & Intervention Counseling -
Relias Academy and Training Online
National Prevention Crisis Counseling and Clinical Supervisor Certified -
Vibrant Emotional Health 988 Suicide Lifeline
Counseling on Access of Lethal Means Certified -
Zero Suicide Institute/EDC
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