Nancy Nichols

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
• Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
• Set up bar for operation, obtained cash bank, and stocked service bar.

Same duties and same owners as Reifschneiders

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Received, sorted, and distributed incoming mail.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed calendars for multiple managers, ensuring punctuality and avoiding scheduling conflicts.
• Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
• Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Coordinated and scheduled meetings and appointments.
• Enhanced office efficiency by organizing and maintaining filing systems.
• Purchased and maintained office supplies.