Nancy Nolan
Albany,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Customer Relations Manager
Integrated Liner Technologies
Rensselaer, NY
03.2003 - 09.2023
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Monitored call center queues daily in order to respond promptly to customer inquiries
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Supported sales team members to drive growth and development.
- Led team engagement to assist cross-functional departments and achieve goals.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Managed all international accounts including consignment sales.
- Led weekly customer meetings to discuss shipment logs and priority products.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Rensselaer Central High School
Rensselaer, NY06-1992
Skills
- Process Improvement
- Reports Generation
- Customer Relationship Management
- Data Analytics
- CRM Software
- Quality Assurance
- Shipment Tracking
- Customs Documentation
References
References available upon request.
Timeline
Customer Relations Manager
Integrated Liner Technologies
03.2003 - 09.2023
High School Diploma -
Rensselaer Central High School
Similar Profiles
Jose Garza IIIJose Garza III
Fiber Lineman at Motus Integrated TechnologiesFiber Lineman at Motus Integrated Technologies
Tad KisslingTad Kissling
Cost Estimating Specialist, Operations Estimating at L3Harris Technologies – Integrated Mission SystemsCost Estimating Specialist, Operations Estimating at L3Harris Technologies – Integrated Mission Systems
Trevor ChildreeTrevor Childree
Technician at Legacy Integrated TechnologiesTechnician at Legacy Integrated Technologies
John Paul PedrolaJohn Paul Pedrola
Business Analyst at KPMG USBusiness Analyst at KPMG US
Kevin RitzKevin Ritz
Inbound Team Lead at TargetInbound Team Lead at Target