Nancy Norenberg
Middleton,MA
Summary
Dynamic leader with a proven track record at REI, excelling in strategic issue resolution and collaborative team management. Spearheaded initiatives that significantly enhanced customer satisfaction and store profitability. Skilled in training and mentoring, fostering a culture of excellence and accountability. Achieved notable community engagement, raising the store's profile through local sponsorships.
Overview
33
33
years of professional experience
Work History
Store Manager
REI
Framingham, MA
08.1992 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Education
Bachelor of Science - Business Management
Montana State University
Bozeman, MT05-1987
Skills
- Service Excellence
- Strategic Issue Resolution
- Customer Interaction Skills
- Multitasking and organization
- Training and mentoring
- Collaborative Team Management
- Friendly and positive
- Talent Acquisition
- Team motivation
- Sales expertise
- Relationship building and management
- Team development
Timeline
Store Manager
REI
08.1992 - 03.2025
Bachelor of Science - Business Management
Montana State University
Similar Profiles
Dale StewartDale Stewart
Sales Associate at REISales Associate at REI
Kiyomi UekiKiyomi Ueki
Department Manager at REIDepartment Manager at REI
Jada BoesenJada Boesen
Sales Associate at REISales Associate at REI