NANCY N VELAZQUEZ
Red Oak,USA
Summary
Personable and detail-oriented individual with 5+ years of experience in customer service and the restaurant industry. Excels at quickly understanding customer needs, offering tailored solutions, and following up to ensure full resolution. Skilled at navigating company policies and systems to deliver efficient and friendly service.
Overview
6
6
years of professional experience
Work History
Insurance Representative
Wemson Insurance Services LLC
01.2018 - 08.2019
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
- Cross-sold insurance products to existing clients to reach sales targets.
- Calculated premiums and established payment methods for sales.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Coordinated with claims adjusters to ensure fair and timely settlements for policyholders, maintaining a high level of customer satisfaction.
- Analyzed complex policies for accuracy and compliance, ensuring adherence to regulatory requirements and minimizing risk exposure.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated clients on insurance policies and procedures.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Server
Mexican Sugar
08.2019 - 09.2022
- Followed safety, sanitization, and food handling guidelines.
- Explained new menu item, seasonal, and daily special details.
- Entered orders into computer system to coordinate with kitchen staff.
- Supported bussers with table-cleaning during high-volume shifts.
- Kept food service and preparation areas clean and neat.
- Trained new servers in company policies, guest service standards, and best practices.
- Managed billing and payments with POS system and accurate order input.
- Enhanced team efficiency with well-stocked stations and efficient side work.
Server
The Mexican
10.2022 - 03.2024
- Demonstrated hospitality and customer service while greeting tables.
- Communicated professionally with customers, colleagues and supervisors.
- Listened to guest needs and responded promptly for personalized service.
- Followed safety, sanitization and food handling guidelines.
- Trained new servers in company policies, guest service standards and best practices.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
- Processed cash, credit card, and gift card transactions securely using POS software.
Education
High School Diploma -
Evolution Academy Charter School
Richardson, TX05-2008
Skills
- Guest engagement
- Highly attentive
- Multitasking and organization
- Client Relations
- Organizational Skills
- Strong communication
- Team member support
- Outgoing personality
- Customer Service
- POS operation
- Point of sale (POS) system operations
- Customer follow-up
- Multitasking Abilities
- Exceptional customer service
- Strong work ethic
- Cash handling
- Hospitality service expertise
- Customer service
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Quality control
- Food safety practices
- Performance improvement
- Upselling techniques
- Guest relations management
- Point of sale operation
- Relationship management
- Allergy awareness
- Inventory management
- Order management
- Beverage preparation
- Dining area maintenance
- Task prioritization
- Food sales and promotion
- Team player
- Reliable and responsible
- Adaptable and flexible
- Reliability
- Multitasking
- Excellent communication
- Problem-solving
Timeline
Server
The Mexican
10.2022 - 03.2024
Server
Mexican Sugar
08.2019 - 09.2022
Insurance Representative
Wemson Insurance Services LLC
01.2018 - 08.2019
High School Diploma -
Evolution Academy Charter School
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