NANCY NWACHI
Summary
Innovative and results-oriented business professional expert on business and systems requirements, user acceptance testing, process improvement and end-user training.
Overview
13
13
years of professional experience
Work History
Business Analyst/SCRUM Master
XXXXXXXXX
09.2019 - Current
- Participate in the entire software development lifecycle for an enterprise system
- Serve as a liaison between business stakeholders and the agile delivery team to ensure the acceptance criteria for the solutions being developed are met
- Conduct interviews with key business users to collect information on business processes and user requirements.
- Document all processes as required in the software development lifecycle (writing wikis, creating JIRA tickets, creating testing documents, compiling system quick reference and user guides)
- Translate high-level business requirements into easy to understand functional requirements
- Develop / Review test cases and test scenarios to ensure thorough, end-to-end testing
- Perform manual testing to ensure that deliverables work accurately and meet the defined specifications and requirements
- Implement user acceptance testing with a focus on documenting defects and executing test cases.
- Perform accessibility testing to ensure 508 compliance on all applicable systems and documentation
- Go-to resource for Production user support
- Work with Project Manager to understand the vision of the product, while prioritizing and developing software release planning
- Track and effectively communicate team velocity and sprint/release progress to team and management
- Facilitate Daily Scrum Meetings and Weekly Reviews meetings
- Conduct sprint retrospective and follow up on action items for continuous improvement
- Remove impediments and protect team members from interruptions and distractions to maximize productivity.
Help Desk Analyst
BeachWay Technologies
06.2013 - 08.2019
- Analyzed and resolved incidents and requests related to business system applications
- Provided specialized and timely technical support via phone and email to resolve critical issues that cause work stoppage
- Managed the ticketing system within Salesforce
- Performed regular visits to client site to provide application support
- Experienced with resolving the browser issues by using the developer tool
- Provided support with account access, two-step authentication, and resetting passwords
- Experienced in using Active Directory for account information Provided after hours and on-call support
Client Manager
Xxxxxxxxxxxxxx
06.2011 - 05.2013
- Managed client database systems to keep client's financial records up to date
- Ensured all correspondences met compliance requirements
- Handled all incoming phone calls and provided information to clients in a professional manner
- Assisted advisor in preparation and follow-up to client meetings and correspondence
- Managed advisor's fee schedule and deliver financial plans
- Provided support and training for the clients during registration at the (xxxxxxxxxx company name) secure website.
Education
Xxxxxxxxxxxx - Information Systems & Operations Management
Xxxxxxxxxxxx
MarylandBachelor of Science - Estate Management
University of Lagos
Lagos, NigeriaSkills
- Agile, SCRUM, software development lifecycle process
- Atlassian Suite (JIRA, Confluence)
- Comprehensive knowledge of Microsoft Word, PowerPoint, Excel, Outlook, Project
CERTIFICATE
Certified Scrum Master (CSM)
Certified Product Owner (CSPO)
Timeline
Business Analyst/SCRUM Master
XXXXXXXXX
09.2019 - Current
Help Desk Analyst
BeachWay Technologies
06.2013 - 08.2019
Client Manager
Xxxxxxxxxxxxxx
06.2011 - 05.2013
Xxxxxxxxxxxx - Information Systems & Operations Management
Xxxxxxxxxxxx
Bachelor of Science - Estate Management
University of Lagos
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