NANCY OCASIO

• ISSUE FL DRIVERS LICINSE AND ID
• PROCESS FL ,OUT OF STATE AND DEALER TITLE
• CASH OUT CUSTOMER
• DEPOSIT
• END OF DAY REPORTS
• CUSTOMER SERVICE

• ISSUED FL DRIVERS LICENSE
• TRANSFER TITLES FOR DEALERSHIP , OUT OF STATE

AND FL TITLES

• CASH OUT CUSTOMERS
• CUSTOMER SERVICE
• DEPOSIT AND RUN END OF DAY REPORTS

• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Applied mathematical abilities to calculate and check figures in accounting systems.

• Wrote service orders and updated schedules.
• Provided information about service procedures and expected timelines.
• Documented payment details and personal information on customer accounts.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Developed estimates by costing materials, supplies and labor.
• Handled customer issues with confidence, using [Skill] to provide effective resolution.