Nancy Ochoa
Bowling Green,KY
Summary
Motivated Kitchen Hand consistently stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Spanish and English speaker.
Overview
13
13
years of professional experience
Work History
Kitchen
Tender Care Learning Center
Bowling Green, KY
05.2022 - 07.2024
- Trained new kitchen employees on proper procedures for handling food safely.
- Cleaned and sanitized food preparation areas, cooking surfaces, and utensils.
- Disposed of trash in designated areas following health codes.
- Organized the kitchen by arranging equipment in an orderly manner to ensure safety and sanitation standards were met.
- Performed general cleaning duties such as sweeping floors, washing dishes and utensils, emptying garbage cans .
- Complied with nutrition and sanitation regulations and safety standards.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Acquired new skills to support team and further accommodate kid needs.
Customer Service
The Gardens Casino
Hawaiian Gardens, CA
11.2011 - 11.2021
- Provided courteous customer service during delivery transactions.
- Provided excellent customer service to patrons.
- Ensured proper customer service standards were met.
- Greeted guests and provided customer service.
- Maintained high standards of customer service.
- Provided customers with friendly customer service.
- Developed and implemented customer service standards to ensure quality customer service.
- Followed company policies regarding customer service standards.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Provided guidance to customer service staff in resolving complex customer service issues.
Education
High School Diploma -
Artesia High School
Lakewood, CA05-2010
Some College (No Degree) -
Cypress College
Cypress, CASkills
- Excellent customer service
- Outstanding customer service
- Customer service experience
- Workplace Health and Safety
- Kitchen Cleaning and Maintenance
- Spanish translation
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Kitchen
Tender Care Learning Center
05.2022 - 07.2024
Customer Service
The Gardens Casino
11.2011 - 11.2021
High School Diploma -
Artesia High School
Some College (No Degree) -
Cypress College
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