- I love outdoor recreational activities, especially in the summer
- I enjoy hobbies that combine physical activity with outdoor exploration
NANCY ODIAI
Indianapolis,USA
Summary
A customer-oriented professional with 15 years of experience providing exceptional service through active listening, effective problem solving, and clear communication, cosistently exceeding customer expectations and maintaining high satisfaction rates.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Home Health Aide
Optima Home Health Services
Indianapolis, IN
07.2024 - Current
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Customer Service Rep 3
Elevance Health
Indianapolis, USA
01.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Amazon Associate
Amazon
United States
01.2021 - 11.2022
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Viewed prompts on screen and followed directions for tasks to ensure products meet quality requirements
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved project delivery times with implementation of streamlined communication strategy.
Head Public Relations/Customer Service
Frevonna Services
Lagos,Nigeria /Indianapolis, IN
01.2008 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- proactively identified and secured new clients,developed and cultivated client relationships
- Mentored a team of junior customer service representative, making it easier and more effective to satisfy clients by providing a professional customer support
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help whenever needed, with both old and new clients and providing product information as needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Customer Service/Front Desk Manager
Oak Pensions
Lagos, Nigeria
03.2006 - 05.2008
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding Pension Funds
- Managed front desk maintenance of client records
- Greeted guests at front desk and engaged in pleasant conversations
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere and getting clients to the right departments for services needed
Education
Poise Finishing School
Ikeja, Lagos01-2007
Bachelor of Arts (B.A) - English Language and Literature
Ekiti State University
Ado - Ekiti, Ekiti State08-2004
Skills
- Strategic Planning
- Creativity
- Critical Thinking
- Time Management
- Data Analysis
- Problem Solving
Certification
- Poise At The Front Desk, 01/17/2007
- Professional Customer Service
- Strategic Planning
- Creativity
- Critical Thinking
- Time Management
- Data Analysis
- Problem Solving
Interests
Timeline
Home Health Aide
Optima Home Health Services
07.2024 - Current
Customer Service Rep 3
Elevance Health
01.2023 - 04.2024
Amazon Associate
Amazon
01.2021 - 11.2022
Head Public Relations/Customer Service
Frevonna Services
01.2008 - 01.2021
Customer Service/Front Desk Manager
Oak Pensions
03.2006 - 05.2008
Poise Finishing School
Bachelor of Arts (B.A) - English Language and Literature
Ekiti State University