Nancy Oliva
San Ysidro,CA
Summary
Experienced Medical Assistant with a background as a receptionist in a fast-paced occupational care facility. Demonstrated proficiency in phone triage and meticulous recording of patients' information, showcasing strong organizational skills. Eager to contribute as a valuable member of your team.
Overview
3
3
years of professional experience
Work History
Frint Desk/ Medical Assistant
El Dorado Community Center
07.2024 - Current
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Handled cash transactions accurately, providing guests with prompt billing services.
- Ensured accurate patient billing by diligently reviewing insurance claims and processing payments.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Desk Receptionist
Dunnum Occupational Care
08.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Ensured proper arrangement of daily forms.
- Ensured forms were completed accurately by verifying information prior to submission and at check-out.
- Facilitated communication between front office and back office to ensure seamless operations.
- Received incoming calls and connected with the appropriate person.
- Handled completion of forms ensuring accuracy and timeliness.
- Provided translation support during patient consultations for enhanced understanding.
- Streamlined daily workflow by maintaining an organized schedule for staff operations.
Medical Assistant/ Front Desk/ Billing
MB Chiropractic
01.2023 - 02.2023
- Assisted in calls regarding the verification of patients insurance, clinic and offices with questions or concerns that related to our office, calls addressing billing, missing information, services and prices, directions of office
- Handled Paper work and full file of new and existing patients, assisted in faxing and receiving information, emailed and mailed information, Printed out authorizations to have on file
- Participated in providing services such as flexion distraction that helped in conditions such as scoliosis, sciatica and general back pain
- Experience with word, excel, gmail
Medical Assistant Externship
Marcos Borrero Medical Group
08.2022 - 10.2022
- Supported medical examinations and conducted procedures including injections, EKGs, and urinalysis.
- Documented and recorded each laboratory specimen with the correct and necessary information
- Explained procedures to patients before-hand, gave patients specific and clear instructions as the physician instructed, made the patient feel comfortable and welcomed
- Gained knowledge of the clinic's system, how to chart, record notes, record information and search for information
- Assisted patients through phone call, fax information to other clinics, order of general labs as physicians instructed; gain knowledge of the use of websites such as mercy, unilogic, prospect, and community health group
Education
Medical Assistant Diploma -
UEI College
10.2022
High School -
Southwest High School
06.2021
Skills
- CPR certified
- HIPPA
- OSHA
- Medical terminology
- Active listening
- Excellent attention to detail
- Bilingual
- Recording of vitals
- Taking blood
- Customer service
- Patient care
- Phone calls
- Charting of information
- Administering injections
- Electrocardiogram
- Fast learner
Languages
English
Spanish
Timeline
Frint Desk/ Medical Assistant
El Dorado Community Center
07.2024 - Current
Front Desk Receptionist
Dunnum Occupational Care
08.2023 - 03.2024
Medical Assistant/ Front Desk/ Billing
MB Chiropractic
01.2023 - 02.2023
Medical Assistant Externship
Marcos Borrero Medical Group
08.2022 - 10.2022
Medical Assistant Diploma -
UEI College
High School -
Southwest High School
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