Education
Skills
Timeline
Summary
Work History
Affiliations
Accomplishments
Certification
Languages
Overview
References

Nancy Olmos

Norwalk,CA

Education

Bachelor of Science - Humanities And Social Science

California State University - Fullerton, Fullerton, CA
06-2006

Associate of Arts -

Grossmont College, El Cajon, CA
06-2004

Skills

  • Leadership and Strategic Planning
  • Restaurant Management
  • Customer Service
  • Hospitality Management
  • Planning and Scheduling
  • HR Management
  • Food and Beverage Operations
  • Inventory Management
  • Sales and Marketing Strategies
  • Financial Goals
  • Culinary Management
  • Event Management
  • Food Health and Sanitation
  • Critical Thinking & Problem Solving
  • Sound Judgement and Decision Making
  • Teamwork and Collaboration
  • Continuous Improvement

Timeline

Senior 2 Manager - The Cheesecake Factory
11.2021 - Current
Mortgage Loan Officer - Pacific Beneficial Mortgage
09.2008 - 01.2012
Server/Designated Trainer - The Cheesecake Factory
06.2005 - 11.2021
California State University - Fullerton - Bachelor of Science, Humanities And Social Science
Grossmont College - Associate of Arts,

Summary

An accomplished Senior 2 Manager seeking to leverage expertise in management, staff supervision, and customer service to maximize sales and drive customer satisfaction.

  • Demonstrates proficiency in managing shifts , hiring employees, and working with cross-functional team members to ensure seamless operations and optimize profitability.
  • Dynamic role model who can implement productivity, quality, and customer-service standards while identifying market trends to thrive in a competitive business.
  • Voted Manager of the Quarter in June 2023 and December 2023.

Work History

Senior 2 Manager

The Cheesecake Factory
Cerritos, Marina Del Rey, And Santa Monica, CA
11.2021 - Current
  • Streamline daily operations through effective planning, organization, and coordination of material, equipment, and labor resources to ensure seamless production process.
  • Supervise 100+ team members across multiple departments to ensure seamless business operations and enforce company standards to promote exceptional guest services.
  • Lead by example by actively working on the floor, anticipating opportunities to enhance service, supporting the team, and optimizing table turn for an improved dining experience.
  • Maintain and healthy environment by enforcing sanitation standards, complying with federal regulations, and implementing sanitary measures to ensure customer well-being.
  • Accomplish the restaurant's HR objectives by training management staff as a "certified mentor," communicating job expectations, and reviewing job contributions to achieve an efficient workforce.
  • Manage the overall F&B operations by formulating business goals, keeping operation costs under budget, and overseeing food preparation, storage management, and quality control.
  • Cultivate and fair and professional work environment that aligns with business objectives while prioritizing team member's well-being and work-life balance.

Server/Designated Trainer

The Cheesecake Factory
Irvine, Anaheim, Waikiki, And Brea
06.2005 - 11.2021
  • I've had the pleasure of working for The Cheesecake Factory for a total of nine years at different times in my life. From 2005 until now. I've served at their Irvine, Anaheim, Waikiki, and Brea stores.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional customer service by greeting guests, preparing the table, and taking orders from patrons to ensure personalized dining experiences.
  • Offered insightful suggestions on liquor, wine, and beer pairings that boosted upselling initiatives and enhanced overall customer satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Relayed orders to the kitchen and bar by recording guest selections and promptly inputting them into the register, minimizing wait times and ensuring smooth restaurant operations.
  • Assumed the mentor role by training new restaurant servers, equipping them with the necessary skills to meet rigorous customer satisfaction standards.

Mortgage Loan Officer

Pacific Beneficial Mortgage
Dana Point And Irvine, CA
09.2008 - 01.2012
  • Conducted interviews with prospective clients to gather information regarding loan applications.
  • Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Negotiated terms and conditions of loan agreements with borrowers.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Monitored customer accounts throughout the life cycle of each loan transaction.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.

Affiliations

  • Volunteer at The Midnight Mission in Los Angeles, CA.

Accomplishments

  • Manager of the Quarter in June 2023 and December 2023.

Certification

  • California Mortgage Broker's License

Languages

Spanish
Native/ Bilingual

Overview

19
19
years of professional experience
1
1
Certificate

References

References available upon request.

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Nancy Olmos