Nancy Ontiveros
San Diego
Summary
Highly efficient Front Office offering over 10 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in word and excel.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
UCSD Medical Center
09.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Business Office Assistant
Hillcrest Heights Healthcare Center
06.2022 - 09.2023
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Responded to inquiries from callers seeking information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Reviewed billing claims for medical patients.
- submitting claims for Medical patients, for proper reimbursements. Called insurance companies for claim updates
- Ran eligibility's for inpatients.
Staffing Assistant
Discovery Health Services Home Care Of La Jolla
09.2020 - 04.2022
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Reviewed and filed paperwork as part of onboarding process.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Patient Service Representative
Sharp Healthcare
06.2018 - 09.2020
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Checked daily doctor schedules and verified insurance.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Organized and maintained patient charts with proper classification and filing systems.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Call Center Representative
San Ysidro Health Centers
07.2015 - 06.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
Education
High School Diploma -
Ortega Valley Continuation School
06.2007
Skills
- Personnel records maintenance
- New hire orientation
- Administrative skills
- Organization
- Flexible
- Friendly, positive attitude
- Microsoft Office
- Medical terminology
- Patient service and assistance
- Registration services
- Cultural awareness and sensitivity
- Clinical training
- Time management skills
- Administrative duties
- Verbal and written communication
- HIPAA compliance
- Conflict resolution
- Registration and admissions
- Customer service
- Patient registration
- Multitasking and organization
Education and Training
other
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Access Representative
UCSD Medical Center
09.2023 - Current
Business Office Assistant
Hillcrest Heights Healthcare Center
06.2022 - 09.2023
Staffing Assistant
Discovery Health Services Home Care Of La Jolla
09.2020 - 04.2022
Patient Service Representative
Sharp Healthcare
06.2018 - 09.2020
Call Center Representative
San Ysidro Health Centers
07.2015 - 06.2018
High School Diploma -
Ortega Valley Continuation School
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