Summary
Work History
Education
Skills
Timeline
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Nancy Ortega

Garden Grove,CA

Summary

Dynamic Assistant Manager at Domino's Pizza with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and team leadership, I successfully improved cash accuracy and fostered a positive work environment, mentoring staff to achieve their professional goals while ensuring compliance with company policies.

Work History

Assistant Manager

Domino's Pizza
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Education

Magnolia High
Anaheim, CA
05.2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff supervision
  • Task delegation

Timeline

Assistant Manager

Domino's Pizza

Magnolia High
Nancy Ortega