Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies
Languages
Timeline
Generic

Nancy Ortiz

Davenport,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Front of House Supervisor

ChampionsGate Country Club
Davenport, FL
04.2016 - Current
  • In my time with ChampionsGate Country Club, I have helped run the front of house operations for Champions Grille
  • In this role I was the head of the wait staff team as the lead server
  • As well as the direct point of contact to our events coordinator during membership events of 40-100 players
  • In this fast paced environment I also handled par levels in the restaurant as well as food sanitation and overall cleanliness of the bar and dining area.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations

Culinary Assistant

Central Christian College of Kansas
08.2015 - 01.2016
  • During my time spent at Central Christian College of Kansas I was privileged to provide my services to the on campus dining departments
  • In this role I helped handle cash, credit, and meal plan transactions, as well as handling food preparations along with the executive chef.
  • In downtime I was responsible for overall cleanliness of the dining area and kitchen space.

McDonalds (Floor Supervisor)

10.2014 - 08.2015
  • In this role I worked in fast paced environment providing efficient service to the main dining room as well as the drive thru window.
  • Handling cash and credit transactions was part of my duties.
  • Opening and closing registers for crew members
  • Also assisted management in daily business needs.
  • During my time spent with the company I was awarded Employee of the Month 2 times.
  • Used coordination and planning skills to achieve results according to schedule

Education

High School Diploma -

Ridge Community High School
Davenport, FL
2015

Degree - A.A

Polk State College
Winter Haven, FL

Associate of Arts - Hospitality

Central Christian College of Kansas
Mcpherson, KS

Cosmetology - Cosmetology

Aveda Institute
Brandon, FL
08.2022

Skills

  • Bilingual
  • Food Portion Specification
  • Cash Handling
  • Worker Training
  • Alcoholic Beverage Service
  • Customer Service
  • Dining Area Cleaning Supervision
  • Deposit Preparation
  • Cleaning and Sanitizing
  • Cash Register Operations

Additional Information

  • AWARDS , High Honors Scholar
  • Employee of the Month at multiple jobs

Hobbies

I love spending time with my family and dog. I Also enjoy cooking and watching movies. Hiking is one of my favorite things to do on the weekends.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House Supervisor

ChampionsGate Country Club
04.2016 - Current

Culinary Assistant

Central Christian College of Kansas
08.2015 - 01.2016

McDonalds (Floor Supervisor)

10.2014 - 08.2015

High School Diploma -

Ridge Community High School

Degree - A.A

Polk State College

Associate of Arts - Hospitality

Central Christian College of Kansas

Cosmetology - Cosmetology

Aveda Institute

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Nancy Ortiz