Summary
Overview
Work History
Education
Skills
Timeline
Nancy Ortiz

Nancy Ortiz

Hyde Park,MA

Summary

I am a highly motivated individual seeking a role where I can be an asset. I have great communication skills, I adapt well and work well in group settings.

Overview

8
8
years of professional experience

Work History

Paraprofessional

Mary C. Burke Complex Elementary
08.2023 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.

Pharmacy Technician

CVS Pharmacy
Chelsea
10.2019 - 11.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

ER Patient Access Representative

Beth Israel Lahey Hospital
07.2022 - 10.2022
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

Cashier

CVS Pharmacy
Chelsea
06.2017 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Intern

Edward W. Brooke Courthouse
01.2018 - 05.2018
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Associate of Science - Criminal Justice

Northshore Community College, Lynn, MA
05.2024

High School Diploma -

Chelsea High School, Chelsea, MA
06.2019

Skills

  • Communication: Verbal, written and interpersonal
  • Problem solving
  • Teamwork
  • Time management
  • Adaptability
  • Critical Thinking
  • Creativity
  • Customer Service

Timeline

Paraprofessional - Mary C. Burke Complex Elementary
08.2023 - Current
ER Patient Access Representative - Beth Israel Lahey Hospital
07.2022 - 10.2022
Pharmacy Technician - CVS Pharmacy
10.2019 - 11.2023
Intern - Edward W. Brooke Courthouse
01.2018 - 05.2018
Cashier - CVS Pharmacy
06.2017 - 10.2019
Northshore Community College - Associate of Science, Criminal Justice
Chelsea High School - High School Diploma,

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Nancy Ortiz