Nancy Ortiz
Vista,CA
Summary
Detail-oriented Aircraft Mechanic skilled in preventive maintenance and problem-solving. Committed to safety standards and teamwork, ensuring thorough inspections and high-quality repairs.
Overview
6
6
years of professional experience
Work History
Air Craft Mechanic
One Stop Aviation
Oceanside, CA
04.2024 - Current
- Conducted routine inspections on aircraft systems to ensure compliance with safety standards.
- Diagnosed and repaired mechanical issues using specialized tools and techniques.
- Collaborated with team members to troubleshoot and resolve aviation maintenance challenges.
- Maintained accurate records of maintenance activities and repairs performed on aircraft.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Implemented effective tools organization strategies within the workspace, promoting a clean working environment conducive to high productivity levels.
- Skilled at working independently and collaboratively in a team environment.
Tool Room Attendant
A1 Auto Repair
Vista, CA
02.2022 - 03.2024
- Conducted regular inventory checks to ensure availability of essential tools and materials.
- Implemented safety protocols to maintain a secure working environment in tool room.
- Developed tracking system for tool usage, enhancing accountability and minimizing losses.
- Collaborated with management to identify and address tool-related issues or deficiencies.
- Reduced tool loss by conducting regular audits and maintaining accurate records.
- Collaborated with procurement teams to acquire high-quality tools at competitive prices, managing budgetary constraints effectively.
- Established strong relationships with vendors, negotiating favorable terms for purchasing new equipment and replacement parts.
Exagen
Call Center Supervisor
Carlsbad, CA
05.2020 - 07.2021
- Implemented performance metrics to enhance team efficiency and service delivery.
- Conducted regular performance evaluations, providing constructive feedback to improve individual contributions.
- Resolved escalated customer complaints, maintaining high levels of satisfaction and loyalty.
- Streamlined workflow processes, reducing average call handling time while improving resolution rates.
- Collaborated with management to develop training materials that address common issues faced by agents.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CASkills
- Excellent work ethic
- Parts inspection
- Preventive Maintenance
- Hydraulic systems
- Safety procedures
- Structural repairs
- Blueprint reading
- Stock control
- Equipment calibration
- Equipment inspection
- Tool retrieval
- Supply chain
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Air Craft Mechanic
One Stop Aviation
04.2024 - Current
Tool Room Attendant
A1 Auto Repair
02.2022 - 03.2024
Exagen
Call Center Supervisor
05.2020 - 07.2021
High School Diploma -
Rancho Buena Vista High School