Nancy O Sedano
Chicago,IL
Summary
Strategic professional with 16 years of experience in foreign exchange payments and financial services. Demonstrated success in driving platform adoption and enhancing client relationships through customized FX solutions. Skilled in managing cross-functional teams and ensuring compliance with regulations. Bilingual in English and Spanish, equipped with strong analytical capabilities and a global perspective.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Client Relationship Manager (FX & International Payments)
Moneycorp
04.2023 - Current
- Serve as the primary point of contact for a portfolio of high-value clients, ensuring exceptional service delivery and long-term relationship growth.
- Drive account expansion through strategic upselling, cross-selling, and implementation of new FX and payment products.
- Conduct in-depth needs assessments to identify operational pain points, FX risk exposures, and international growth opportunities.
- Partner with product, compliance, and operations teams to deliver bespoke FX solutions across spot, forward, and options markets.
- Lead client onboarding, implementation, and ongoing support to ensure seamless user experience.
- Monitor KPIs and account performance to optimize cost efficiency and FX risk mitigation.
- Ensure full regulatory compliance (AML/KYC, OFAC) in collaboration with internal legal and risk teams.
- Act as liaison between clients and internal stakeholders for timely, effective issue resolution.
Relationship Manager
AFEX
11.2020 - 11.2022
- Spearheaded client migration to AFEXDirect, achieving 85%+ platform adoption across 2,000+ accounts.
- Acted as the liaison between clients and AFEXDirect technical support to resolve platform issues.
- Analyzed account performance to identify revenue growth opportunities through margin optimization.
- Provided recommendations on account digitization or closure to streamline business operations.
Portfolio Manager
AFEX
12.2017 - 11.2020
- Delivered regular market insights to clients, including FX commentary and hedging strategies.
- Collaborated with business development teams to reactivate dormant accounts and upsell services.
- Maintained accurate CRM records and leveraged client data for relationship growth opportunities.
- Promoted use of AFEXDirect to increase transaction volume and satisfaction.
Business Support Specialist
AFEX
10.2016 - 12.2017
- Facilitated onboarding processes, ensuring compliance documentation (AML/KYC) was complete.
- Processed financial transactions and beneficiary setup with a focus on accuracy and timeliness.
- Provided cross-functional support across operations, compliance, and credit review teams.
General Manager
Julius Meinl
05.2008 - 08.2014
- Managed daily operations for café with 30 staff, overseeing finances, purchasing, HR, and sales forecasting.
- Coordinated events and maintained communication across six departments.
- Successfully increased revenue through team training and operational efficiency.
Project Manager
Reid London House (Pearson PLC)
11.2000 - 11.2002
- Trained clients on assessment platforms and managed key government contracts (e.g., TSA).
- Translated and recorded bilingual content (English-Spanish) for client use.
Education
Bachelor of Arts - International Business & Spanish
Dominican University (Rosary College)
River Forest, IL05.2001
Skills
- Strategic business development
- Client relationship management
- Engagement strategies
- Assessment of client needs
Certification
Professional Business Spanish Speaker – University of Salamanca, Spain
Timeline
Client Relationship Manager (FX & International Payments)
Moneycorp
04.2023 - Current
Relationship Manager
AFEX
11.2020 - 11.2022
Portfolio Manager
AFEX
12.2017 - 11.2020
Business Support Specialist
AFEX
10.2016 - 12.2017
General Manager
Julius Meinl
05.2008 - 08.2014
Project Manager
Reid London House (Pearson PLC)
11.2000 - 11.2002
Bachelor of Arts - International Business & Spanish
Dominican University (Rosary College)
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