Nancy Pacheco
Pomona,CA
Summary
Dynamic professional with a positive attitude and strong problem-solving skills, experienced in customer service and office management at FedEx Ground. Proven track record of enhancing team productivity through effective organization and data entry, while fostering a collaborative work environment. Committed to exceeding expectations and driving project success.
Overview
7
7
years of professional experience
Work History
Office Assistant
FedEx:Ground
03.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Expedited document processing with accurate data entry and timely filing
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Contributed to a positive work environment by fostering open communication among colleagues
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines
- Increased team productivity, organizing and scheduling appointments and meetings without overlap
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions
- Supported staff on special assignments and ad hoc projects
- Compiled and analyzed data to produce reports
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space
Hub Delivery Driver
UPS Freight
03.2023 - 08.2024
- Maintained vehicle safety and cleanliness, ensuring a positive company image for hub delivery services
- Improved delivery efficiency by optimizing route planning and adhering to time-sensitive schedules
- Balanced competing priorities under pressure by managing multiple deliveries simultaneously without compromising quality of service
- Enhanced customer satisfaction by providing professional and courteous service during package deliveries
- Collaborated with dispatchers and fellow drivers to coordinate efficient routes and resolve logistical challenges
- Managed inventory control for packages, verifying the accuracy of shipment information before departure from the hub
- Assisted in training new hires, sharing knowledge about best practices for successful hub delivery operations
- Delivered packages to customer doorsteps and business offices
- Loaded truck and properly secured items to prevent damage for deliveries
Amazon Fulfillment Associate
Amazon
03.2022 - 12.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks
- Pulled orders quickly to maintain demanding productivity goals
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Picked and packed order items
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies
Front Desk Receptionist
Country Inn & Suites By Radisson
11.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns
- Handled assignments independently with good judgement and critical thinking skills
Bartender
Devil Dogs Micheladas
03.2020 - 11.2021
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Boosted beverage sales, designing and promoting range of signature cocktails
Server Trainer
Pizza Company
08.2020 - 06.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently
- Trained new team members on restaurant procedures, menu items, and performance strategies
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment
- Instructed servers on proper techniques for taking orders, serving food and providing customer service
Cashier Team Lead
Tacos Mexico
02.2019 - 08.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Communicated with customers and team members to solve problems
- Assisted customers by answering questions and fulfilling requests
- Developed strong relationships with repeat customers through friendly service interactions
- Trained team members on cash register operation and cash handling
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports
Server/Cashier
El Pollo Loco
09.2018 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
- Increased sales significantly by upselling higher-end products to customers
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
High School Diploma -
Garey High School
Pomona, CA05.2019
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Strong problem solver
- Office management
- File maintenance
- Professional and mature
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Assistant
FedEx:Ground
03.2024 - Current
Hub Delivery Driver
UPS Freight
03.2023 - 08.2024
Amazon Fulfillment Associate
Amazon
03.2022 - 12.2023
Front Desk Receptionist
Country Inn & Suites By Radisson
11.2021 - 03.2022
Server Trainer
Pizza Company
08.2020 - 06.2021
Bartender
Devil Dogs Micheladas
03.2020 - 11.2021
Cashier Team Lead
Tacos Mexico
02.2019 - 08.2020
Server/Cashier
El Pollo Loco
09.2018 - 02.2019
High School Diploma -
Garey High School
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