Hi, I’m
Nancy Palmer
Customer Service
HULETT,WY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
years of professional experience
Work History
National Safety And Risk
Customer Service Agent
04.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about their inspections and inspectors.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Communicated with clients regarding account services.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Insurance Risk Services
Phone Surveyer
05.2021 - 10.2022
Job overview
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Education
University of PhoenixTempe, AZ
Associate of Arts from Criminal Justice
03.2014
Skills
- Customer Complaint Resolution
- Information Updates
- Customer Service
- Customer Relationship Management
- Dispute Resolution
- Outstanding Communication Skills
- Agent Support
- Inbound Customer Service
- Customer Relations
- Correspondence Composition
- File Management
- Inbound Call Management
- Problem Resolution
- Telephone Reception
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Issue and Complaint Resolution
- Accurate Recordkeeping
- Reading Comprehension
- Cash Counting
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Documentation
Additional Information
I am a great self starter, I work until the job is finished and I do not like to waste time. I have a very pleasant phone voice and I am always polite no matter the circumstances. I would be a good fit for any company needing a remote worker in customer service. I always do my best for the customer, and always want the company I work for to look like the best company there is.
Timeline
Customer Service Agent
National Safety And Risk
04.2022 - Current
Phone Surveyer
Insurance Risk Services
05.2021 - 10.2022
University of Phoenix
Associate of Arts from Criminal Justice
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