Nancy Pass, CMP
Smyrna,GA
Summary
Dynamic operations leader with proven leadership experience at the Georgia Senior Living Association, driving strategic program development, budget management, and member engagement. Skilled in enhancing educational offerings, optimizing operational processes, and building high-performing teams. Leverages data-driven insights to deliver measurable results and advance organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Georgia Senior Living Association
03.2024 - Current
- Lead strategic planning and execution for educational programs and organizational initiatives, ensuring alignment with GSLA’s mission and industry needs
- Develop, enhance, and evaluate conferences, educational offerings, and events, maintaining accreditation compliance and content credibility
- Drive membership growth and engagement by delivering high-impact programs, services, and member benefits
- Oversee finance, administration, communications, and operational systems, including budgeting, resource allocation, and process improvement
- Recruit, coach, and retain high-performing teams, fostering professional development, accountability, and positive culture
- Partner with the President and committees to manage office operations, AMS/vendor relationships, and data-driven reporting to inform organizational decision-making
- Serve as primary GSLA representative at public events, cultivating relationships with members, vendors, and industry stakeholders
Director Of Education
Georgia Senior Living Association
02.2022 - 03.2024
- Enhanced membership value by developing, expanding, and continuously refining GSLA’s educational portfolio to meet industry and member needs
- Designed and executed in-person and virtual programs, including the annual conference, overseeing logistics, vendors, room setups, signage, and food & beverage
- Maintained accreditation compliance, managing submissions, approvals, and attendance tracking to ensure all programs met state and continuing education requirements
- Analyzed pre/post-program evaluations to identify knowledge gaps, refine content, and improve learning outcomes
- Launched inaugural licensure and Learning Management System programs, providing on-demand education to support state requirements for Assisted Living Administrators
- Established and guided the Education Committee, drafting charters, policies, and processes to ensure effective oversight and governance of educational initiatives
Program Manager, Professional Meetings & CARE
American College of Rheumatology
07.2021 - 02.2022
- Directly supervised Program Coordinator, providing recruitment, goal alignment, and performance coaching to ensure team effectiveness
- Acted as liaison between five volunteer subcommittees and senior leadership to define program goals and deliver high-quality meetings and courses
- Managed budgets totaling ~$1.58M, including forecasting, tracking, and financial reporting
- Oversaw content development, event design, and logistics for four educational programs annually, each with up to 1,200 attendees
- Collaborated with CME/certification staff to ensure accreditation compliance and alignment of content with learning objectives and needs assessments
- Served as project manager for programs, ensuring milestone completion, progress reporting, revenue/budget oversight, and final deliverables
- Developed and executed marketing strategies to drive registration and increase program engagement
Senior Specialist, Educational Meetings
American College of Rheumatology
06.2016 - 08.2021
- Directed program development and logistics for five large-scale educational conferences annually (up to 600 attendees and 77 speakers)
- Led rapid conversion of an in-person conference to a fully virtual format within two months, ensuring continuity and stakeholder satisfaction
- Managed faculty engagement and accreditation compliance, implementing processes to mitigate conflicts of interest
- Oversaw budgets totaling approximately $900,000, including forecasting, expense tracking, and financial reporting
- Developed and executed marketing strategies to drive registration growth
- Implemented post-event assessments and evaluation reporting, delivering outcome data to key stakeholders and grant supporters
Specialist, Certification
American College of Rheumatology
06.2015 - 08.2016
- Led development of accreditation-compliant online education programs for physicians, ensuring regulatory compliance and certification alignment
- Managed two physician committees (20+ members total), overseeing content development and program execution
- Directed live educational programs for 100–500 attendees, handling logistics, vendor coordination, and on-site operations
- Prepared and managed seven program budgets within the Continuous Professional Development portfolio
- Partnered with technology vendors to enhance the learning management system and streamline online program delivery
- Developed targeted marketing strategies to increase participation and engagement
Administrative Assistant, Education
American College of Rheumatology
08.2014 - 06.2015
- Coordinated logistics and execution of educational programs and professional meetings, including vendor management and budget tracking
- Managed on-site event operations, overseeing temporary and hotel staff and ensuring compliance with event orders
- Supported billing, registration, CME certificate processing, and attendee communications
Education
Bachelor of Arts (B.A.) - Communications
Columbus State University
Columbus, GA2009
Skills
- Program & Event Management
- Project & Process Management
- Budgeting & Financial Oversight
- Team Leadership & Volunteer/Committee Management
- Vendor & Stakeholder Relations
- Accreditation & Continuing Education Compliance
- Learning Management Systems
- Data-Driven Decision Making
Certification
Certified Meeting Professional (CMP) August 2020
Georgia Society of Association Executives (GSAE) Leadership Academy September 2025
Timeline
Director of Operations
Georgia Senior Living Association
03.2024 - Current
Director Of Education
Georgia Senior Living Association
02.2022 - 03.2024
Program Manager, Professional Meetings & CARE
American College of Rheumatology
07.2021 - 02.2022
Senior Specialist, Educational Meetings
American College of Rheumatology
06.2016 - 08.2021
Specialist, Certification
American College of Rheumatology
06.2015 - 08.2016
Administrative Assistant, Education
American College of Rheumatology
08.2014 - 06.2015
Bachelor of Arts (B.A.) - Communications
Columbus State University