Nancy Patrick
Green Bay,WI
Summary
CPG professional with extensive experience in database administration and customer support for large food manufacturers. Proven ability to design user-centric database solutions and conduct compliance audits. Skilled in training staff to improve operational efficiency and strengthen customer relationships.
Overview
37
37
years of professional experience
Work History
Database Administrator
NEWH
Shawano, WI
08.2024 - Current
- Assisted in designing database architecture to meet organizational needs.
- Configured user accounts and permissions within the database system. in the database server.
- Conducted routine audits to ensure compliance with data regulations.
- Trained staff on best practices for database management and usage.
- Resolved customer queries related to database issues promptly and accurately.
- Provided technical support for database users across departments.
Grocery Clerk
Meijer
Green Bay, WI
01.2024 - 07.2024
- Stocked shelves with fresh produce and grocery items daily.
- Assisted customers in locating products and answering inquiries.
- Maintained clean, organized store and stocked shelves to enhance shopping experience for customers.
US Quality SPOC
NielsenIQ
Chicago, IL
01.2019 - 02.2024
- Facilitated transition of US Connect Support Client Inquiry framework from Quality Team to US Client Inquiry team, ensuring seamless handover and continued support for clients.
- Collaborated with US Operations teams to document root cause analyses (RCAs) in Quality Event Management (QEM) system, enhancing clarity of quality events.
- US team consistently ranked as the most compliant on the RCA Compliant reports by Country.
Analytical Framework Consultant
NielsenIQ
Chicago, IL
01.2012 - 01.2019
- Led transition of 5 databases from NAPE to AOD as sole AFC on SC Johnson project.
- Reduced cycle time in the Bissell database restatement by 27%.
- Rebuilt CSM Bakery Scope database definition, streamlining and enhancing maintainability.
- Collaborated with internal and external partners to deliver high-quality databases that fulfilled client requirements.
- Provided Level 1 Support for various AF Tools including DB Compare, AF Scope, and EQ Desktop Conversion Tools.
Database Specialist
NielsenIQ
Chicago, IL
06.2006 - 01.2012
- Acted as the central point of contact for the Colgate client support team, addressing issues related to the Colgate NAPE databases.
- Responsible for creating and maintaining client-defined reports for ACNielsen-based services.
- Delivered exceptional customer service to consumer packaged goods clients, ensuring accurate maintenance of custom manufacturer databases.
- Engaged with several Quality Six Sigma teams to enhance operational efficiency.
- Created training documents to support onboarding and development of new employees.
- Received Refresh Ambassador award for 2011 Refresh, recognized by client as 'most painless refresh to date.'.
Report Analyst
NielsenIQ
Chicago, IL
06.2004 - 06.2006
- Provided 2nd-level technical support to users, resolving diverse hardware and software issues to enhance user experience.
- Developed comprehensive reports using advanced data visualization tools.
- Analyzed market data to identify trends and insights for client reporting.
- Collaborated with cross-functional teams to develop comprehensive reports.
- Utilized data visualization tools to enhance report presentation and clarity.
Lan/Wan Analyst
First Health Services Corporation
Glen Allen, VA
11.2000 - 09.2003
- Collaborated with cross-functional teams to streamline operational workflows and improve efficiency.
- Assisted in the implementation of new software systems for data management solutions.
- Provided 1st level technical support to all users regarding pc/software issues.
Computer Operator
US Air Force
Tucson, AZ
06.1989 - 09.2000
- Provided first-level technical support for 5,000+ users, resolving issues with e-mail, network connectivity, Windows 95, Windows NT, and peripherals
- Coordinated with IT team to implement and test software updates, enhancing system functionality.
- Maintained system procedure and user guideline documentation to ensure consistent operations.
- Trained new employees on computer operations and system protocols, facilitating smooth onboarding.
Skills
- CPG Database Administration
- Customer Support
- Team Player
- Detail Organized
- Google Data Studio
- Power BI
- MS Office
- Google Office Suite
- Salesforce
Timeline
Database Administrator
NEWH
08.2024 - Current
Grocery Clerk
Meijer
01.2024 - 07.2024
US Quality SPOC
NielsenIQ
01.2019 - 02.2024
Analytical Framework Consultant
NielsenIQ
01.2012 - 01.2019
Database Specialist
NielsenIQ
06.2006 - 01.2012
Report Analyst
NielsenIQ
06.2004 - 06.2006
Lan/Wan Analyst
First Health Services Corporation
11.2000 - 09.2003
Computer Operator
US Air Force
06.1989 - 09.2000