Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Nancy Peccorini

Nancy Peccorini

Grand Junction,CO

Summary

Results-driven professional with substantial expertise in talent management and customer relationship support. Skilled at identifying and addressing customer needs to deliver tailored solutions that enhance satisfaction and loyalty. Known for collaborative efforts in team settings and driving results through adaptive strategies. Proficient in recruitment, onboarding, and consistently meeting organizational goals.

Overview

13
13
years of professional experience

Work History

Social Media and Customer Success Specialist

Parlor Games, LLC
02.2024 - Current
  • Conduct 65+ daily regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Collaborate with cross-functional teams to advocate for customer needs and drive product improvements.
  • Manage a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
  • Promote a positive brand image by consistently delivering exceptional customer service experiences.
  • Improve response times by streamlining support processes and prioritizing urgent requests.
  • Negotiate contract renewals/upgrades with existing clients leading to increased revenue streams.
  • Deliver detailed reports on account progress/health allowing management to make informed decisions about resource allocation.
  • Work closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Respond to specific customer requests, including RFP responses and industry-specific solutions.

Career Coach and Resume Writer

Independent
02.2012 - 12.2022
  • Collaborated with 100+ clients to craft compelling resumes and cover letters that showcased their unique qualifications and experiences.
  • Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
  • Maintained up-to-date knowledge of industry trends, labor market data, and best practices in career management to provide informed advice to clients.
  • Developed comprehensive career plans for clients, resulting in successful job placements and promotions within their desired fields.
  • Provided professional guidance on job search strategies and interview techniques to maximize clients'' chances of securing employment opportunities.

Hospitality and Corporate Recruiting Manager

Diamond Resorts and Hotels by Hilton Vacations
10.2018 - 12.2021
  • Enhanced employer branding with targeted marketing campaigns, leading to increased interest from top talent across 3 locations in California and Nevada.
  • Coordinated 12+ annual recruiting events such as career fairs and networking sessions, effectively showcasing company culture to prospective candidates.
  • Streamlined the recruitment process by implementing applicant tracking systems and creating standardized interview procedures.
  • Established strong relationships with industry networks, increasing referral opportunities and expanding the pool of potential candidates.
  • Partnered with HR teams to ensure seamless integration of new hires into organizational structure through effective onboarding processes.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Spearheaded talent acquisition initiatives during mergers and acquisitions, ensuring the seamless integration of new employees into existing company culture.

In-house Startup Recruiter

Vium, Inc. Digital Vivarium
09.2015 - 09.2018
  • Conducted 100+ phone, virtual and in-person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
  • Completed human resource operational requirements by scheduling and assigning employees.

Education

MBA -

University of Phoenix
01-2015

Skills

  • ATS Software (Lever, BambooHR, Workable, Greenhouse, Recruitee, Taleo, Jobvite and SmartRecruiters)
  • CRM software (Salesforce, monday, Hubspot and Zoho)
  • Microsoft Office Suite
  • Customer RMA management
  • Sales support
  • Customer and Employee onboarding
  • Problem resolution and Complaint handling
  • Decision-making and Creative problem solving
  • Live chat support and Customer service
  • Adaptability and Flexibility
  • Relationship building and Team development
  • Product sales and Payment processing
  • Professional telephone demeanor
  • Cross-functional coordination
  • Sales closing and Consultative Sales

LANGUAGES

English - Native or Bilingual Proficiency
Spanish - Native or Bilingual Proficiency

Timeline

Social Media and Customer Success Specialist

Parlor Games, LLC
02.2024 - Current

Hospitality and Corporate Recruiting Manager

Diamond Resorts and Hotels by Hilton Vacations
10.2018 - 12.2021

In-house Startup Recruiter

Vium, Inc. Digital Vivarium
09.2015 - 09.2018

Career Coach and Resume Writer

Independent
02.2012 - 12.2022

MBA -

University of Phoenix

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