Nancy Penn
Charlotte,NC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Behavior Health Intake Coordinator
Echo Hospice of Ohio, LLC
Columbus, OH
09.2022 - Current
- Provided screening and assessment services to clients in need of behavioral health care.
- Maintained accurate records of client progress using electronic medical record system.
- Collaborated with other healthcare professionals to provide comprehensive care to clients.
- Provided crisis intervention services when needed including emergency assessments or referrals for psychiatric hospitalization when necessary.
- Coordinated discharge planning activities ensuring a smooth transition from facility-based care to home or community settings.
- Responded quickly to patient inquiries via phone calls or emails ensuring timely resolution of complaints.
- Reviewed insurance coverage prior to admitting new patients making sure they had access to necessary treatments.
Patient Services Representative
Central Ohio Urology Group
Worthington, OH
07.2020 - 11.2022
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Processed payments accurately and efficiently.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Scheduled follow-up visits as needed based on physician instructions.
- Performed administrative duties such as filing documents into electronic health record system.
- Prepared discharge summaries for discharged patients.
- Updated patient charts with relevant information including test results or medical history.
- Applied HIPAA privacy and security regulations while handling patient information.
Behavior Health Intake Manager
North Community Counseling Center
Columbus, OH
04.2022 - 09.2022
- Developed and implemented intake strategies to ensure high quality service delivery.
- Maintained accurate records of client information and data.
- Monitored progress of intakes and provided feedback to staff members.
- Collaborated with other departments to coordinate services for clients.
- Conducted regular reviews of intake processes, including documentation requirements and workflow efficiency.
- Participated in meetings with external partners, such as government agencies, healthcare providers., to discuss collaborative opportunities.
- Responded promptly to inquiries from prospective clients regarding program eligibility criteria.
- Ensured compliance with applicable laws and regulations governing intake processes.
- Coordinated communication between internal staff, external partners, and clients regarding status updates on intake requests.
Intake Specialist
North Community Counseling Center
Columbus, OH
11.2021 - 04.2022
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Reviewed referral sources for appropriateness prior to admission into program.
- Coordinated with external agencies to ensure continuity of care for clients.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Provided referrals to appropriate resources within the community when necessary.
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Updated patient information on computer system to maintain billing accuracy.
Executive Assistant
Shedrick White
Atlanta, GA
08.2019 - 06.2020
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Delivered optimal administrative, customer service and case management support.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Medical Office Assistant
Caregiver USA
Dublin, OH
04.2016 - 08.2019
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Prepared job postings for open positions on the company website and other job boards.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
Education
Associate of Science - Communications
Indiana Wesleyan University
Marion, IN04-2013
Skills
- Office Management
- Financial Reporting
- Effective Communication
- Charting and clinical documentation
- Insurance billing procedures
- Medical Terminology
- HR policies
- Employee Onboarding
Timeline
Behavior Health Intake Coordinator
Echo Hospice of Ohio, LLC
09.2022 - Current
Behavior Health Intake Manager
North Community Counseling Center
04.2022 - 09.2022
Intake Specialist
North Community Counseling Center
11.2021 - 04.2022
Patient Services Representative
Central Ohio Urology Group
07.2020 - 11.2022
Executive Assistant
Shedrick White
08.2019 - 06.2020
Medical Office Assistant
Caregiver USA
04.2016 - 08.2019
Associate of Science - Communications
Indiana Wesleyan University
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