Nancy Perales
Clifton,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership at Gas Station. Proven ability to optimize processes and enhance operational efficiency. Skilled in housekeeping and maintaining high standards of cleanliness. Recognized for fostering teamwork and resolving customer complaints, contributing to increased satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
Ll2 Productions
Assistant Manager
Gas Station
07.2024 - Current
- Assisted in daily operations, ensuring efficient fuel and convenience store management.
- Trained new staff on customer service protocols and operational procedures.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Implemented cash handling procedures, ensuring accurate transactions and financial reporting.
- Conducted routine inspections of equipment and facilities, maintaining safety standards compliance.
- Supported marketing initiatives, promoting in-store promotions to boost sales volume.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Cook Shift Leader
Cheps
07.2023 - 11.2023
- Supervised kitchen staff, ensuring adherence to safety and sanitation protocols.
- Coordinated meal preparation schedules to optimize workflow and efficiency.
- Trained new team members on cooking techniques and kitchen operations.
- Monitored food quality and presentation standards, maintaining high customer satisfaction.
- Implemented inventory management practices to reduce food waste and manage supplies effectively.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Associate Of Engineering -
Instituto Tecnológico De Ciudad Acuña
Coahuila MX07.2009
Skills
- Teamwork
- Production processes
- look for ways to optimize processes
- Housekeeping
- Customer service
Hobbies
On my weekends I make desserts for parties and decorations
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Gas Station
07.2024 - Current
Cook Shift Leader
Cheps
07.2023 - 11.2023
Housekeeper
Ll2 Productions
Associate Of Engineering -
Instituto Tecnológico De Ciudad Acuña
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