NANCY PEREZ
Essex,MD
Summary
Organized and dependable bilingual telephonic nurse case manager successful at managing multiple priorities with a positive attitude. Possess strong interpersonal relation skills toward actively supporting the workers compensation community in providing quality results.
Overview
20
20
years of professional experience
Work History
Bilingual Telephonic Nurse Case Manager
Aurora Case Management
09.2018 - Current
- Work effectively with all members of the claims team, and various rehabilitation providers
- Organized, plan and implement individualized evaluations
- Work independently and organize time effectively
- Work with employers and physicians to modify job duties where practical to facilitate early return to work
- Effectively use documentation software and maintain electronic medical records organized
- Document and communicate with all providers appointment updates, treatment plan, work status with employee, employers, providers and adjusters.
Bilingual Nurse Case Manager
Restore Rehabilitation/Paradigm
01.2017 - 09.2018
- Maintained great communication and rapport with patients, client, providers and coworkers
- Developed relationships with all local doctors and facilities in order to coordinate and arrange care for injured employee
- Acted as an advocate between injured employee, employer and carrier
- Work in the field attending patient's appointment, assisting and facilitating treatment within workers compensation guidelines
- Document and communicate with all providers appointment updates, treatment plan, work status with employee, employers, providers and adjusters
- Developed a vast number of professional relationships with the doctors, providers and medical facilities throughout OMV area who deal with Workers Compensation.
Home Support Nurse Case Manager
Oakcrest Village CCRC
07.2014 - 01.2017
- Work with new admissions, assessing conditions and needs in order to develop personalized care plans
- Work with agencies and services providers to facilitate case coordination and information sharing
- Evaluate plan of care and update them om as needed basis
- Educate patients and their families on disease process
- Assess patient's progress throughout the hospital stay
- Conduct nursing visits and provide nursing care as needed
- Assisted with marketing and sales in open house gathering.
Nurse Case Manager
Gilchrist Hospice
01.2012 - 02.2015
- Assume responsibilities for patient/family that includes assessing, planning, implementing and evaluating care
- Education to patient/family on disease process and provide support on EOL care and death
- Initiate communication with attending physicians, interdisciplinary team, and other agencies as needed to coordinate optimal care and use resources for the patient/family
- Maintain up to date patient records so that problems, plans, actions, and goals are accurately stated and changes are reflected as they occur
- Assist in making HHA assignments, prepare POC for the aide and supervise aide in the home.
Nurse Care Manager/Delegating Nurse
Keswick Multicare Center / Keswick At Home -Baltim
03.2009 - 02.2013
- Evaluate and documents the progress of individual therapeutic programs
- Facilitate client/family access to health care, and community resources; assists client/family to develop natural resources and make contact with social support networks; develop resources as appropriate to meet client/family needs in their community
- Perform a range of associated administrative functions, such as monitoring budgets, preparing administrative and programmatic reports and correspondence, and submitting billing documentation, supervise 13 employees, assist with hiring and termination process, employees scheduling and payroll
- Travel to outreach locations to meet with clients/families, coordinate services, and coordinate regular staff meetings and in-services
- Works with clients and/or families to assess, develop, implement, monitor, and recommend modifications to comprehensive, cost-effective care plans, using a multidisciplinary process
- Develop P.O.C that corresponds with the physicians orders through assessment of patients needs, condition, environment, consultation with other health team members, at time of initial assessment and updated POC regularly as necessary.
Charge Nurse
Genesis Multimedical
01.2006 - 03.2009
- Capitalizing on vast knowledge of principles of nursing and physical assessment skills, effectively develop and implement individualized nursing care plans
- Collaborate with Unit Manager in facilitating care plans development and staff management as well as inservices/department head meetings; assume full supervisory accountability in Unit Manager absence
- Active partner in nursing staff orientation and supervision as well as daily unit operations.
Staff Nurse (Med-Surg)
Jackson Memorial Hospital
04.2004 - 01.2006
- Complete assignments made by physicians, provide routine treatment and provide post-surgical care
- Assess changes in patient's health status and perform various treatments
- Responsible for medication administration and all other routine aspects of patient care.
Education
DELEGATING NURSE CERTIFICATE -
BEACON INSTITUTE
Miami, FL01.2013
ASN -
Miami Dade College
Miami, FL03.2004
Medical Coding Diploma -
National School of Technology
Miami, FL12.1998
Skills
- Stress Tolerance
- Clinical Judgment
- Self-Management
- Care Coordination
- Multitasking Abilities
- Teamwork and Collaboration
- Flexible and Adaptable
- Fluent in Spanish
- Organizational Skills
- Excellent Communication
Professional Highlights
- Nursing Multi-State/Compact License, State of Maryland and New York, Active Workers Compensation Case Management Certified
- Delegating Nurse Case Manager Certified
- Effectively communicates with disabled worker, physicians, and external professionals to accomplish patient care. Ability to assess and prioritize needs of patients along with demands of adjusters to coordinate necessary plan of care.
- Ability to maintain a positive attitude in the mist of stressful and demanding moments. Able to convey my positive attitude in negative situations to influence a better outcome in patient and their willingness to participate in their treatment plan.
- Superior assessment, diagnostic, care planning/implementation, and patient relation skills. Results-focused leader experienced in orienting, coordinating/scheduling, supervising, and evaluating nursing and support staff; solid background as Nurse Supervisor and Charge Nurse
- Dynamic strategic planning, prioritization, organization, and problem solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Telephonic Nurse Case Manager
Aurora Case Management
09.2018 - Current
Bilingual Nurse Case Manager
Restore Rehabilitation/Paradigm
01.2017 - 09.2018
Home Support Nurse Case Manager
Oakcrest Village CCRC
07.2014 - 01.2017
Nurse Case Manager
Gilchrist Hospice
01.2012 - 02.2015
Nurse Care Manager/Delegating Nurse
Keswick Multicare Center / Keswick At Home -Baltim
03.2009 - 02.2013
Charge Nurse
Genesis Multimedical
01.2006 - 03.2009
Staff Nurse (Med-Surg)
Jackson Memorial Hospital
04.2004 - 01.2006
DELEGATING NURSE CERTIFICATE -
BEACON INSTITUTE
ASN -
Miami Dade College
Medical Coding Diploma -
National School of Technology
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