Nancy Perez
St Petersburg,Florida
Summary
Skilled Human Resource bilingual professional with strong background helping to connect resources to families and clients of all ages. Focused on facilitating exploration of issues, developing individualized plans adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy.
Overview
17
17
years of professional experience
Work History
Human Service Counselor I
State Of Florida Pinellas County Health Department
205 Martin Luther King Jr Dr St Petersburg Florida
08.2023 - Current
- Human Services Counselor I is a home visiting Family Support Specialist utilizing trauma informed practices to
- Support and provide assistance to high-risk pregnant women and families with newborns to optimize the home
- Environment for their physical and mental health well-being. Empowers families with the tools and resources to ensure
- Healthy pregnancies and prevent infant mortality.
- Utilizing Healthy Start forms within the Well Family System (WFS) to document case management, client progress and
- Utilizes WFS data reports to ensure timely administration of required tools/assessments as determined by Healthy Start
Service Coordinator
Catholic Charities
07.2015 - Current
- Establishes and maintains strong business relationships to refer residents for services such as: transportation, health providers, and public assistance programs
- Assesses and interprets customer needs and eligibility for community services
- Coordinates eligibility of benefits and services for Medicaid and Medicare offered by: The State of Florida, Pinellas County, federal programs, and other community resources
- Organize and manage weekly events highlighting available medical services and resources, and case management
- Maintains active caseload, including preparing written reports.
Program Coordinator
Community Advanced Practice Nurses, Inc
03.2015 - 06.2015
- Worked with persistent and severely mentally ill homeless clients in the procurement of client housing
- Interviewed clients and placed them in short term housing and permanent housing
- Audited medical records to evaluate assess services rendered against services billed to ensure appropriate billing practices and financial impact
- Provided onsite, goal directed supportive services for individuals in coordination with his/her community care management agency and other support resources, PATH Program Inc.
Career Center Facilitator
Goodwill of North Georgia
09.2014 - 03.2015
- Facilitated access to employment, self-employment, and community resources in support of Economic Development and Career Center's financial, mission, training, and marketing goals
- Followed-up with participants to track employment outcomes
- Submitted weekly reports.
Compliance Officer/Records Manager
Georgia Commission on Equal Opportunity
07.2012 - 07.2014
- Investigated claims of housing discrimination allegations under the jurisdiction of the Georgia Commission on Equal Opportunity
- Trained in Employment Discrimination Cases, drafted and prepared discovery requests and other legal documents for review
- Balanced financial and operational impact of records to ensure different customer groups needs were being met
- Interacted and consulted with Legal Team to ensure compliance and contract policy was maintained
- Processed all incoming mail, opening, sorting, and delivering incoming and outgoing mail.
Disability Adjudicator Associate/Social Security
Georgia Department of Labor
12.2006 - 09.2011
- Adjudicated initial claims for Social Security disability benefits in accordance with federal and state laws, policies, and procedures
- Demonstrated an understanding of regulatory language and terms of agreement to ensure that financial/operational impact and legal implications are aligned with business objectives
- Obtained medical records, vocational and other information and determined its relevance in making claims determinations: making recommendation on whether benefits are allowed or denied.
Education
Bachelor of General Studies - Human Resource Management
Oakland University
Rochester Hills, MI01.1997
Skills
- GoodTrack
- People First
- Bridge
- AASC
- Well Family System
- Osiris
- Excel
- SchoolMax
Continuing Education
- Ethics and Boundary Issues
- Creating Communities of Inclusiveness
- Legal Decision Making for the ALF Resident
- Strategic Deployment of Technology to Make Residents' Lives Better
Languages
Spanish
Native or Bilingual
Timeline
Human Service Counselor I
State Of Florida Pinellas County Health Department
08.2023 - Current
Service Coordinator
Catholic Charities
07.2015 - Current
Program Coordinator
Community Advanced Practice Nurses, Inc
03.2015 - 06.2015
Career Center Facilitator
Goodwill of North Georgia
09.2014 - 03.2015
Compliance Officer/Records Manager
Georgia Commission on Equal Opportunity
07.2012 - 07.2014
Disability Adjudicator Associate/Social Security
Georgia Department of Labor
12.2006 - 09.2011
Bachelor of General Studies - Human Resource Management
Oakland University