Nancy Pierson
Omaha,NE
Summary
A dedicated and highly skilled Administrative Assistant with over 15 years of experience and has extensive background across multiple industries, including property management, automotive services and telecommunications. Proven ability to manage complex tasks such as account research, payroll processing and internal teams. Adept at coordinating meetings, managing schedules and overseeing office functions. Experienced in using various software tools, including Microsoft office suite, to streamline operations, enhance productivity and ensure accurate reporting.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Customer Service and Sales Support
Northwestern Mutual Wealth Management
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Assistant
Richdale Apartments
07.2024 - 11.2024
- Account research to process rental assistance.
- Spoke to residents and granters for details on arrangements.
- Contacted resident to pick up items left in apartment via text and email.
- Distributed incoming mail to departments.
- Scanned disputes, BBB complaints and inquiries into the system.
- Monitored and processed payroll.
- Followed-up on reminders to ensure tasks were completed.
- Completed various office tasks as requested.
Dealer Services Coordinator
Cox Automotive / Manheim Auto Auction
10.2022 - 02.2024
- Collaborated with team and other departments to ensure client's requests are completed or status.
- Advised clients on the products and services.
- Set up for sale day using computer applications and setting pricing.
- Navigate sale offers, discuss in person and make outgoing calls to quote pricing.
- Negotiate sales between sellers and buyers.
- Create reports for internal and external customers.
- Received incoming calls from clients and other departments.
- Developed positive relationships with clients and peers.
- Assisted customers at front counter.
Administrative Assistant
Cox Communications
11.2001 - 08.2022
- Answered the phone calls, directed inquiries to the appropriate personnel.
- Scheduled and coordinated meetings and travel arrangements.
- Processed financial documents, expense reports and invoices.
- Used Microsoft Office, Word, Excel, and Power Point.
- Maintained inventory to ensure that supplies were in stock and within budget.
- An active member in an employee appreciation team.
- Various administrative duties.
Education
High School Equivalency Diploma -
Harry A. Burke High School
Omaha, NESkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Dependable and responsible
- Attention to detail
Timeline
Customer Service and Sales Support
Northwestern Mutual Wealth Management
03.2025 - Current
Administrative Assistant
Richdale Apartments
07.2024 - 11.2024
Dealer Services Coordinator
Cox Automotive / Manheim Auto Auction
10.2022 - 02.2024
Administrative Assistant
Cox Communications
11.2001 - 08.2022
High School Equivalency Diploma -
Harry A. Burke High School