NANCY PIKUL
Customer Service Industry
St Louis,Missouri
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Merchandiser
ShiftSmart
St Louis, Missouri
7 2022 - 09.2024
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Inspected merchandise for quality and arranged proper display location on floor
- Updated pricing and signage to complete product displays and educate customers
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Answered customer questions regarding store merchandise, department information, and pricing
- Verified products appeared at correct locations in proper quantities
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Collaborated with store managers to devise store layouts and establish aesthetic appeal
- Monitored and replenished display inventory and restructured according to available stock
- Collaborated with store managers to determine best placement for merchandise displays
- Organized store merchandise racks by size, style, and color
- Arranged consistent shelves, bins, and racks at number locations by following established planograms
- Created visual displays to highlight new and featured products
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Proposed new ideas and concepts to enhance merchandise displays
- Arranged consistent shelves, bins, and racks at over 50 different locations by following established planograms.
Client Care Specialist
Oasis Marketing Solutions
Pearland, Texas
01.2024 - 07.2024
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, email and live chat services.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Responded to customer requests for products, services, and company information.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
Tax Preparer
Jackson Hewitt
Collinsville, IL
01.2018 - 04.2023
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Completed and filed returns with tax departments at local, state, and federal levels
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Assessed client tax situations to determine best filing options
- Prepared tax returns for clients in various industries according to government regulations and requirements
- Maintained compliance by adhering to current tax laws and regulations
- Offered clients recommendations to reduce tax liabilities
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities
- Communicated with clients regarding tax situations, providing guidance on financial decisions
- Developed tax plans and projections to help clients meet objectives
- Calculated estimated tax payments for clients.
Customer Service Representative
LiveXChange
09.2020 - 07.2022
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Worked with two different companies while contracted with Livexchange
- Guest Services/relations with Recipe Unlimited and as a customer service representative with Planet Art
- Used Zendesk to correspond with customers and chat tools
- Handled large volume of chats and emails in addition to phone calls to address customer issues
- Guest Relations and assisting customers with addressing their experience/concerns at restaurants
- Completed accurate order entry and data verification
- Documented shipping information for orders and tracked packages when necessary
- Assisted customers with product and service selections
- Examined orders to confirm accuracy, completeness and adherence to customer requirements
- Input order information into system and updated customer accounts to document and track customer orders
- Communicated with customers to address order inquiries, changes and cancellations
- Processed customer orders in line with established policies and procedures
- Assisted customers by providing tracking information and resolving shipping or merchandise issues
- Updated company tracking system with latest information
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors
- Processed and handled customer complaints, answering questions and providing alternative solutions
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Handled customer complaints to satisfy and retain guests
Billing Specialist
National Asset Recovery Services
Cape Girardeau, Missouri
11.2007 - 02.2010
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Researched and resolved billing discrepancies to enable accurate billing
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Monitored customer accounts to identify and rectify billing issues
- Provided excellent customer service, developing and maintaining client relationships
- Worked with multiple departments to check proper billing information
- Responded to customer concerns and questions on daily basis
- Used data entry skills to accurately document and input statements
- Communicated with customers to answer questions and perform account maintenance
- N/A
Education
Psychology -
Southwestern Illinois College
Belleville, IL 09.2010 - 09.2012
Skills
Stock replenishment
Sales Techniques
Cost Analysis
Merchandise planning
Retail knowledge
Active Listening
Call Management
Complaint resolution
Problem-solving abilities
Live chat support
Call Center Operations
Client Relations
Timeline
Client Care Specialist
Oasis Marketing Solutions
01.2024 - 07.2024
Customer Service Representative
LiveXChange
09.2020 - 07.2022
Tax Preparer
Jackson Hewitt
01.2018 - 04.2023
Psychology -
Southwestern Illinois College
09.2010 - 09.2012
Billing Specialist
National Asset Recovery Services
11.2007 - 02.2010
Merchandiser
ShiftSmart
7 2022 - 09.2024
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