Summary
Overview
Work History
Education
Certification
Timeline
Generic

Nancy Pineda

Fort Worth,TX

Summary

Versatile healthcare professional with over 9 years of combined experience in healthcare administration, clinical operations, and patient care. Skilled in managing staff, overseeing payroll and HR processes, and supporting physicians in fast-paced medical environments. Adept at balancing patient-focused care with administrative excellence to improve workflows, ensure compliance, and enhance overall organizational performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Human Resources Generalist / Payroll

Hamilton Form Company
08.2024 - Current
  • Administer end-to-end payroll processes, ensuring accuracy, compliance, and timely execution for over 100 employees.
  • Managed onboarding, benefits, and employee records, supporting HR functions and recruitment.
  • Handled employee relations and provided policy and benefits guidance.
  • Generated payroll reports and partnered with leadership to improve operational efficiency.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.

Lead Medical Assistant

The Pain Relief Center
07.2019 - 12.2022
  • Assisting with exams/procedures: Supporting providers during minor surgical procedures, physical exams, or diagnostic testing.
  • Administering medications: Giving injections (e.g., vaccines), oral meds, or topical treatments as directed by providers.
  • Performing diagnostic tests: EKGs, urinalysis, point-of-care testing (e.g., glucose), spirometry, etc.
  • Phlebotomy: Drawing blood for lab tests.
  • Patient education: Explaining medications, procedures, follow-up instructions, or lifestyle changes as directed by the provider.
  • Liaison role: Acting as the point of contact between providers, medical assistants, and sometimes patients.
  • Troubleshooting: Resolving clinical issues or staff concerns on the floor.
  • Training & mentoring: Onboarding new MAs, providing skill refreshers, or helping with continuing education.
  • Supervising daily clinical workflow: Ensuring patients are seen efficiently and rooms are turned over properly.
  • Participating in meetings: Attending clinical leadership meetings, huddles, or quality improvement discussions.
  • Stocking & inventory management: Overseeing ordering, restocking, and organizing medical supplies.

Medical Assistant

Healing Hands Ministries
04.2016 - 06.2019
  • Recorded patient histories, vital signs, and assisted with exams and procedures for more than 70 patients in a day.
  • Managed medication refills, prior authorizations, and referrals for specialist visits.
  • Coordinated patient tests and imaging, ensuring accurate documentation and follow-up.
  • Provided patient education to support treatment adherence and quality care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Education

Bachelor of Business Administration - Healthcare Administration

Texas Woman’s University
Denton, TX
12.2024

Certification

  • Nationally Registered Certified Medical Assistant (NAHP) – Certification #203404

Timeline

Human Resources Generalist / Payroll

Hamilton Form Company
08.2024 - Current

Lead Medical Assistant

The Pain Relief Center
07.2019 - 12.2022

Medical Assistant

Healing Hands Ministries
04.2016 - 06.2019

Bachelor of Business Administration - Healthcare Administration

Texas Woman’s University

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Nancy Pineda