Summary
Work History
Education
Skills
Timeline
Generic
NANCY PITTI

NANCY PITTI

DUNCAN,OK

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Aramark
  • Facilities / Flowers Foods:
  • Call and email vendors to request documents needed to onboard.
  • Approve documents submitted to the portal system.
  • Reach out to Vendors to request corrections on documents submitted to the portal.
  • Answer Vendor questions by phone and email.
  • Submit approved documents to acquire Vendor Id information.
  • Update Vendor profile of their status and contact information.
  • Complete weekly reports and present at weekly meetings.
  • United Healthcare:
  • Answer phone calls
  • Verify customer information.
  • Answer all questions or concerns.
  • Confirm successful resolution.
  • Make necessary notes pertaining to call.
  • Follow all policies and procedures to take payments.
  • Answer customer emails.
  • Mark Cuban Cost Plus Drugs:
  • Answer emails from Customers
  • Troubleshoot website issues
  • Assisting customers with price quotes
  • Rescare:
  • Schedule estimates
  • Contact techs and/or vendors to fulfill work orders
  • Make follow-up calls to ensure work has been completed
  • Enhanced Recovery
  • Proved successful working within tight deadlines and a fast-paced environment
  • Skilled at working independently and collaboratively in a team environment
  • Passionate about learning and committed to continual improvement

Wells Fargo Home Mortgage
  • Answer phone calls
  • Verify customer information
  • Answer all questions or concerns
  • Confirm successful resolution
  • Make necessary notes pertaining to call
  • Follow all policies and procedures to take payments
  • Boston Massachusetts Covid 19 appointment scheduling
  • Answering questions by phone
  • Educate Patients about Covid 19 vaccines
  • Schedule appointments for patients
  • Transferring to the Nurse line for medical questions
  • Make necessary notes pertaining to each call

Contracted Customer Service Representative

Insight Global
Philadelphia, PA
03.2021 - Current
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Updated account information to maintain customer records
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services, and company information
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management

Customer Service Representative

1750
Orange Park, FL
07.2020 - 03.2021
  • Contracts with Enhanced Recovery are as follows:
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Handled customer inquiries and suggestions courteously and professionally
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Customer Service Representative

SYKES Corporate
Tampa, Florida
10.2018 - 07.2020
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management

IBC Bank, International Bank of Commerce
Duncan, Ok.
12.2017 - 10.2018
  • Greet customers
  • Perform transactions for customers
  • Currency balances
  • Resolving Conflicts
  • Meeting quotas
  • Answer phones
  • Help customers at the drive thru
  • Meet deadlines for training purposes

Health Care Coordinator

Think Ability Inc
Duncan, OK
09.2016 - 11.2017
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
  • Refer patients to appropriate health care services or resources
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
  • Documenting/Recording Information
  • Assisting and caring for clients
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Interacting with Computers
  • Making Decisions and Solving Problems
  • Performing Administrative Activities
  • Resolving Conflicts and Negotiating with Others
  • Thinking Creatively
  • Coordinating the Work and Activities of Others

Customer Service Representative, Youth Guidance worker

Touchdown Loans, Stephens County
Duncan, OK
05.2016 - 08.2016
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Getting Information
  • Interacting With customers
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Performing Administrative Activities
  • Youth services of

Walmart.com
05.2015 - 04.2016
  • Answer questions by phone
  • Assist with payments
  • Assist with returns
  • Provide assistance with purchases
  • Make necessary notes pertaining to each call
  • Turbotax.com
  • Assist with questions by phone
  • Assist with tax preparation
  • Assist with payments
  • Assist with account set up and troubleshooting
  • Make necessary notes pertaining to each call
  • Wells Fargo
  • Assist with questions by phone
  • Assist with payments taken by phone and online
  • Assist with account set up and troubleshooting
  • Make necessary notes pertaining to each call, Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, or medical care
  • Making Decisions and Solving Problems
  • Assisting and Caring for Others
  • Performing Administrative duties

Order filler

Family Dollar Distribution Center
Duncan, OK
03.2012 - 03.2015
  • Complete order receipts
  • Obtain merchandise from bins or shelves
  • Place merchandise on conveyors leading to wrapping areas
  • Handling and Moving Objects
  • Monitor Processes, Materials, or Surroundings

Sleep Technician

Great Plains Sleep Specialists
Duncan, OK
03.2009 - 03.2012
  • Record patients’ medical history, vital statistics, or information such as test results in medical records
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Perform general office duties, such as answering telephones
  • Greet and log in patients at office or clinic
  • Assisting and Caring for Others
  • Documenting/Recording Information
  • Analyzing Data or Information
  • Performing Administrative duties

Office Manager

Pencil Point Construction
Matamoras, OK
11.2001 - 09.2005
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Complete forms in accordance with company procedures
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Provide services to customers, such as order placement or account information
  • Repairing and Maintaining Electronic Equipment

Medical Assistant

Suffolk Ophthalmology
Bayshore, OK
02.1999 - 09.1999
  • Record patients’ medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Show patients to examination rooms and prepare them for the physician
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Greet and log in patients
  • Communicating with Supervisors, Peers, or Subordinates
  • Interpreting the Meaning of Information for Others
  • Evaluating Information to Determine Compliance with Standards
  • Organizing, Planning, and Prioritizing Work
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Obtained client medical history, medication information, symptoms, and allergies
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Collected and documented patient medical information such as blood pressure and weight
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Called and faxed pharmacies to submit prescriptions and refills
  • Taught patients about medications, procedures, and care plan instructions
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Performed medical records management, including filing, organizing and scanning documents
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
  • Verified patient insurance coverage and collected required co-payments
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Followed appropriate procedures to minimize patient's exposure to radiation
  • Obtained and documented patient medical history, vital signs and current complaints at intake
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Implemented care and efficiency improvements to support and enhance office operations
  • Collected pertinent data and calculations to aid physician in interpreting results
  • Helped improve patient outcomes by educating and advising on relevant treatments and care
  • Prepared lab specimens for diagnostic evaluation
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation

Education

High School Certificate of Competence Program -

Some High School

High School Equivalence - undefined

Skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • Self Starter
  • Customer Service
  • Multi-Tasking
  • Time Management

Timeline

Contracted Customer Service Representative

Insight Global
03.2021 - Current

Customer Service Representative

1750
07.2020 - 03.2021

Customer Service Representative

SYKES Corporate
10.2018 - 07.2020

IBC Bank, International Bank of Commerce
12.2017 - 10.2018

Health Care Coordinator

Think Ability Inc
09.2016 - 11.2017

Customer Service Representative, Youth Guidance worker

Touchdown Loans, Stephens County
05.2016 - 08.2016

Walmart.com
05.2015 - 04.2016

Order filler

Family Dollar Distribution Center
03.2012 - 03.2015

Sleep Technician

Great Plains Sleep Specialists
03.2009 - 03.2012

Office Manager

Pencil Point Construction
11.2001 - 09.2005

Medical Assistant

Suffolk Ophthalmology
02.1999 - 09.1999

Aramark

Wells Fargo Home Mortgage

High School Certificate of Competence Program -

Some High School

High School Equivalence - undefined

NANCY PITTI