Summary
Overview
Work History
Education
Skills
Timeline
Generic

NANCY PLANTE

Littleton,NH

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and efficiency at the United States Post Office by mastering route planning and fostering strong community relationships. My adeptness in vehicle maintenance and problem-solving, coupled with a relentless commitment to continuous improvement, positions me as a valuable asset to any team seeking dependability and adaptability. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering [Number] years of carrier experience on high-volume routes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Rural Mail Carrier

United States Post Office
04.2005 - Current
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Sorted mail according to order of address appearance for easy access in field.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Improved customer satisfaction with prompt and accurate delivery of mail and parcels.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Increased efficiency by organizing mail and parcels before delivery, minimizing time spent on each route.
  • Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
  • Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
  • Fostered positive relationships with community members, enhancing public image of postal service.
  • Ensured secure delivery of sensitive documents, gaining trust from community members.
  • Assisted in training new mail carriers, improving team performance and service quality.
  • Demonstrated exceptional navigation skills, ensuring efficient and effective delivery across rural areas.
  • Implemented strategies for managing undeliverable mail, reducing backlog significantly.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Enhanced community access to postal services by diligently completing daily mail delivery routes regardless of weather conditions.
  • Safely operated postal delivery vehicles, ensuring timely distribution of mail and packages.
  • Streamlined delivery processes, leading to more consistent mail arrival times.
  • Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.

Waitress Supervisor

Indian Head Resort
02.2000 - 04.2005
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
  • Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
  • Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
  • Developed loyalty program that increased repeat visits from customers.

Waitstaff Manager

Oscars Bar And Grill
03.1993 - 05.1999
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
  • Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
  • Increased employee retention through ongoing coaching, support, and recognition initiatives.
  • Developed a comprehensive staff training program, resulting in improved service quality.
  • Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

High School Diploma -

Littleton High School
Littleton, NH
06.1983

Skills

  • Dependability
  • Load Balancing
  • Observation
  • Prioritization
  • Route Planning
  • Mail distribution
  • Package handling
  • Weather Preparedness
  • Safe Driving
  • Hand-Eye Coordination
  • Vehicle Maintenance
  • Scheduling flexibility
  • Postal regulations
  • Vehicle Inspection
  • Attention to Detail
  • Mail-sorting and delivery sequence
  • Change-of-address orders
  • Mail Sorting
  • Route Navigation
  • Delivery records
  • Schedule Management
  • Route deliveries
  • Address management system
  • GPS use
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Decision-Making
  • Relationship Building
  • Self Motivation
  • Analytical Thinking
  • Goal Setting
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Problem-solving aptitude

Timeline

Rural Mail Carrier

United States Post Office
04.2005 - Current

Waitress Supervisor

Indian Head Resort
02.2000 - 04.2005

Waitstaff Manager

Oscars Bar And Grill
03.1993 - 05.1999

High School Diploma -

Littleton High School

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