Nancy Porter
LARGO,FL
Summary
Clinical Data & Quality Coordinator experienced in quality assurance and patient care. Achieved significant improvements in team collaboration and customer service through effective mentoring and analysis of quality metrics. Focused on driving process enhancements and serving as a subject matter expert in NCDR Cath/PCI, STEMI, and Sepsis abstraction.
Overview
1
1
Certification
49
49
years of professional experience
Work History
Clinical Data & Quality Coordinator
BayCare Health System Inc.
Clearwater, FL
01.2008 - Current
- Mentored new staff on quality data abstraction for Sepsis and best practices.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact.
- Analyzed data trends to identify process improvement opportunities, resulting in higher-quality output.
- Provided regular updates to team leadership on quality metrics by communicating deficiencies correctly.
- Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall quality.
- Developed educational materials used to train staff on QA standards for Sepsis.
- Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
- Tracked quality issues with external customers.
- Scheduled and chaired quality Sepsis review meetings to review performance, improving outcomes and achieving customer satisfaction.
- Abstracted, analyzed, and distributed statistical information for Sepsis and NCDR Cath/PCI/STEMI.
Clinical Nurse III
BayCare Health System Inc.
Clearwater, FL
01.1998 - 02.2008
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management, promoting wellness and preventive care strategies.
- Educated patients and families on health management.
- Coordinated patient admissions, discharges, and transfers to ensure seamless workflow within units.
- Mentored and trained new nursing staff, guiding best practices and clinical protocols.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
Staff Nurse
Magee Women's Hospital
Pittsburgh, PA
02.1978 - 12.1997
- Administered medications and monitored patient responses to ensure optimal outcomes.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Educated patients and families on post-delivery care and newborn care.
- Implemented evidence-based practices to enhance quality care.
- Educated patients and families on post-operative care and health management strategies.
- Assisted physicians with surgical procedures.
- Cared for newborns, drew lab work, provided feeding, and assisted during emergencies.
- Payroll management
- Scheduling in collaboration with the team
Education
Associate of Science - Accounting
Everest University
Largo, FL04-2014
Diploma 3 Year Program - Nursing
Sewickley Valley Hospital School of Nursing
Sewickley, PA02-1978
Skills
- Sepsis Abstraction
- NCDR Cath/PCI and STEMI
- Quality metrics
- Quality improvements implementation
- Quality training
- Training and development
- Quality improvement
- Preventive actions
- Scheduling
- Payroll management
- Customer service
- Team collaboration
- Teamwork
- Critical thinking skills
Certification
CPHQ - Certified Professional in Healthcare Quality - 2021
Timeline
Clinical Data & Quality Coordinator
BayCare Health System Inc.
01.2008 - Current
Clinical Nurse III
BayCare Health System Inc.
01.1998 - 02.2008
Staff Nurse
Magee Women's Hospital
02.1978 - 12.1997
Associate of Science - Accounting
Everest University
Diploma 3 Year Program - Nursing
Sewickley Valley Hospital School of Nursing