Nancy Potempa
Saint Paul,MN
Summary
Seasoned Licensed Alcohol and Drug Counselor with proven expertise in dual diagnosis treatment and client-centered approaches, honed at NUWAY Alliance and other respected centers. Excelled in supervising teams, enhancing patient care through evidence-based practices like Cognitive Behavioral Therapy. Recognized for exceptional service, adept at fostering therapeutic relationships and driving significant client progress.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Float Licensed Alcohol and Drug Counselor
NUWAY Alliance
Saint Paul, MN
09.2024 - Current
- Facilitated psycho-educational and processing groups for clients with co-occurring disorders in an intensive outpatient program for various absent counselors.
- Conducted individual counseling/treatment plan reviews with clients.
- Documented client progress using 245G regulations for each group or individual counseling session.
Part-time LADC Counselor
Reflections Recovery Center
Saint Paul, MN
09.2023 - 09.2024
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Developed treatment plans to address client needs.Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
Counseling Supervisor/Case Manager
BHG Valhalla Place (Alliance Clinic)- Minneapolis
Minneapolis, MN
05.2014 - 01.2023
- Reviewed and evaluated counselors' work for quality assurance and annual performance reviews.
- Facilitated weekly team meetings to discuss caseloads, challenges, successes.
- Provided guidance and support to counselors in the team.
- Collaborated with multi-disciplinary staff to improve overall patient care within the Mat program regulations and 245G.
- Implemented evidence-based practices such as Cognitive Behavioral Therapy, and Motivational Interviewing.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Assisted clients in setting realistic goals and developing action plans.
- Compiled reports on cases and submitted them to supervisors as required.
- Provided crisis intervention support for clients in emergency situations.
- Educated clients about mental health conditions, medications and self-care techniques.
- Advocated on behalf of clients to secure necessary services and support.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with medical professionals to coordinate treatment plans for clients.
Residential Counselor
Speranza Center for Women
Saint Paul, MN
07.2013 - 02.2014
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Conferred with medical personnel to better understand backgrounds and needs of individual residents.
- Interfaced with residents to address and resolve complaints or grievances.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Some College (No Degree) - Chemical Dependency Certificate
Century College
White Bear Lake, MN09-2010
Bachelor of Arts - Psychology/Music
Saint Mary's University of Minnesota
Winona, MN05-1978
Skills
- Supervision and consultation
- Assessment and evaluation
- Medication-assisted treatment
- Individual therapy
- Dual diagnosis treatment
- Client-centered approach
- Psycho-educational groups
- Treatment planning
Accomplishments
- Employee of the Month awarded twice at Alliance Clinic (now BHG Valhalla Place).
Certification
- Licensed Alcohol and Drug Counselor awarded 2010, #303111 from the State of Minnesota Board of Behavioral Health and Therapy
References
References available upon request.
Timeline
Float Licensed Alcohol and Drug Counselor
NUWAY Alliance
09.2024 - Current
Part-time LADC Counselor
Reflections Recovery Center
09.2023 - 09.2024
Counseling Supervisor/Case Manager
BHG Valhalla Place (Alliance Clinic)- Minneapolis
05.2014 - 01.2023
Residential Counselor
Speranza Center for Women
07.2013 - 02.2014
Some College (No Degree) - Chemical Dependency Certificate
Century College
Bachelor of Arts - Psychology/Music
Saint Mary's University of Minnesota
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