Nancy Quezada
Los Fresnos,TX
Summary
Seeking an employment opportunity with a Great Company that will welcome my skills and offer professional growth where my acquired skills and training will be used to its fullest potential. I am Dedicated with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Fraud Specialist Bank of America
Advance Call Center Technologies
01.2019 - 07.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Developed and implemented procedures to detect and prevent fraud.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Cc fraud inquiries,
- File Claims,
- Reissue New Plastics,
- worked with inbound Calls and Outbound Calls
- Deescalate Calls,
- SCA Helper.
- Answered Supervisor Calls and resolved Clients Issues.
- Management.
Mortgage Loan Officer
Advance Call Center Technologies
01.2018 - 01.2019
- Mr Cooper Mortgage –
- *Collect Payments
- *Sales on Refinancing
- *Payment records
- *Customer Service
- *Telephone Techniques
- *Handling Clients concerns
- * Assist Clients with their personal loan accounts.
- * Inbound and Outbound Calls
Medical Assistant
Dr Julian Alvarez Pediatrics
01.2016 - 01.2018
- Phlebotomist
- Dr Shadower , helped dr with prescription's and medications prescribed
- management.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
ABC Pediatrics
01.2015 - 10.2016
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Cashier, Dress Line
Sears Kmart Corporations
09.2014 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Education
Medical - Medical Assistant
Kaplan College
Brownsville, TX04.2015
High School Diploma -
Los Fresnos High School
Los Fresnos12.2013
Skills
- Skills & Certifications
- Typing 50 WPM
- Kronos
- Meeting metrics
- Dayforce
- Kronos
- Sales
- Medical Transcripts
- Accounting
- Excel
- PowerPoint
- Microsoft
- Data Entry
- Handling Inbound, outbound Calls
- Excellent Customer
- Closing and Contract Negotiations
- Dispute Resolution
- Fraud Investigations
- Staff Motivation
- Customer Relations
languages
Bilingual
Timeline
Fraud Specialist Bank of America
Advance Call Center Technologies
01.2019 - 07.2023
Mortgage Loan Officer
Advance Call Center Technologies
01.2018 - 01.2019
Medical Assistant
Dr Julian Alvarez Pediatrics
01.2016 - 01.2018
Medical Assistant
ABC Pediatrics
01.2015 - 10.2016
Cashier, Dress Line
Sears Kmart Corporations
09.2014 - 12.2015
Medical - Medical Assistant
Kaplan College
High School Diploma -
Los Fresnos High School
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