Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nancy Racek

Cookeville

Summary

Trained musician with extensive experience in customer service. Life long gardener and plants person.

Overview

34
34
years of professional experience

Work History

Musician

Self-employeed
Jackson, Nj
09.1987 - 02.2022
  • Collaborated with other artists to create cohesive musical pieces, ensuring high-quality production standards.
  • Delivered engaging live performances tailored to meet the expectations of varied audiences and settings.
  • Provided comprehensive mentorship to emerging musicians, focusing on performance skills and industry best practices to prepare them for success.
  • Coordinated with fellow musicians to deliver seamless performances aimed at maximizing audience interaction.

Customer Service Associate

Quad Graphics
Versailles, KY
01.2016 - 03.2020
  • Delivered exceptional customer support by employing effective communication and problem-solving strategies.
  • Resolved customer inquiries promptly to support overall satisfaction and retention efforts.
  • Worked with team members to refine workflows, aiming to decrease response times for customer inquiries.
  • Facilitated training sessions for new associates on customer service protocols and software systems.

Floral Assistant

Stop and Shop Supermarket
Jackson, Nj
01.2013 - 01.2014
  • Assisted in arranging floral displays to enhance visual appeal and customer experience.
  • Maintained inventory of fresh flowers and supplies, ensuring availability for customers.
  • Enhanced customer satisfaction by advising on optimal flower choices and maintenance practices.
  • Collaborated with lead florist to design and execute unique floral displays for special events.
  • Delivered tailored advice to customers on flower choices, enhancing their understanding of floral meanings and suitability for specific events.

Education

Bachelor of Arts - Piano Performance And Pedagogy

Westminster Choir College
Princeton, NJ
01.1988

Skills

  • Strong attention to detail
  • Teaching experience
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Interests

  • Crafting and DIY Projects
  • Music
  • Gardening
  • Hiking

Timeline

Customer Service Associate

Quad Graphics
01.2016 - 03.2020

Floral Assistant

Stop and Shop Supermarket
01.2013 - 01.2014

Musician

Self-employeed
09.1987 - 02.2022

Bachelor of Arts - Piano Performance And Pedagogy

Westminster Choir College