Nancy Ragozzino

Prepare files for Subrogation/Arbitration/Suit. Handles inbound/outbound calls to adverse carriers and customers. Problem solve and make decisions on claims handling.

• Excellent communication skills, both verbal and written
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Training on California Fraud, California Fair Practices, Auxiliary Training.
• Works well in team setting, providing support and guidance.
• Managing the pursuit and recovery of subrogation claims in a timely and efficient manner, resulting in being a contributor to organizations Billion dollar recovery.
• Proven ability to develop and implement creative solutions to complex problems.
• Locate and request documents for suit referral, to include police reports, photos, signed releases, rental invoices, arbitration decisions, tow bills, and more for recovery of damages.
• Organized and detail-oriented with strong work ethic.
• Recipient of Pro Points as a member of Diversity Subgroup and Direct Reporting Group.
• Skilled at working independently and collaboratively in team environment.

Contact attorneys and adverse carriers for status on claims and document results, regarding payment information, liability, signed release, limits issue, loss check, double dips and stop payments.

• 2010 Top outbound caller resulting in 19920 calls placed , attributing to the organizations success.
• Notarized property damage and medical releases for return of guaranteed funds.
• Triaged claims to assigned area pertaining to property damage and medical claims.
• Made outbound calls to adverse carriers and attorneys for status on claims and documented call outcome, resolved problems, improving operations, and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations, creating Double Dip presentation specific to input and handling of these specific files.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Responsible for making desk identifiers, sending out notification of special events in direct department and creating team builder for monthly meeting.