Nancy Ramirez
Pomona,CA
Summary
Personable Office Administrator with 8+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
13
13
years of professional experience
Work History
Office Administrator
DellWood Kitchen & Floor Inc
10.2015 - Current
- Created invoices and quotes, as well as handled money payments
- Managed multiple phone lines & facilitated over 20+ calls/day with clients, vendors, and staff
- Interacted with customers by phone, email, or in-person to provide information.
- Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
- Facilitated the onboarding process for new employees through orientation sessions and training material distribution.
- Improved communication channels by updating contact information for clients, vendors, and staff members regularly.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 15+ employees.
Shift Leader
Taco Bell
06.2011 - 10.2015
- Diligently handled transactions to include POS, Credit, Cash, exchange/returns to ensure accuracy of both cash flow and customer orders
- Ensured transaction total matches the recorded receipt total
- Use communication skills to resolve complaints quickly and professionally
- Follow procedures for safe food preparation and handling
- Trained new hires on employee guidelines, processes and POS system to ensure a successful onboarding experience.
Education
GED -
Fullerton College
Fullerton, CA01.2012
High School Diploma -
Sonora Hight School
La Habra, CA06.2011
Skills
- Administrative Support
- Time Management
- Database entry
- File Organization
- Customer Engagement
- Verbal Communication
- Mail handling
- Payroll
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
DellWood Kitchen & Floor Inc
10.2015 - Current
Shift Leader
Taco Bell
06.2011 - 10.2015
GED -
Fullerton College
High School Diploma -
Sonora Hight School
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