Nancy Rayburn
Purvis,MS
Summary
Highly praised personal caregiver who loved each client like family. Attended to their daily needs as if it were for my own family. Accomplished Manager with a proven track record at Campbell Commodities, enhancing customer satisfaction and team performance. Expert in team leadership and time management, successfully increasing profits by controlling costs and implementing efficient operational strategies. Demonstrates exceptional decision-making and customer service skills, fostering strong relationships and operational excellence.
Overview
41
41
years of professional experience
Work History
Personal In-Home Caregiver
Self Employed
02.2014 - 11.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Manager
Campbell Commodities
03.2001 - 01.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Clinic Manager
Dr. Stephen Harless
03.1987 - 08.1987
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Improved patient satisfaction through effective communication and compassionate care.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
- Led transition to electronic insurance claims for the state of Mississippi improving turn around time on reimbursement.
- Did data entry of daily patient visits, prepared daily, monthly and yearly data reports.
- Set employee schedules and did payroll.
- Worked closely with accountant to make sure quarterly reports were filed on time.
- All accounts payable and receivable.
- Kept the Dr. up to date on all aspects of the office workings.
Office Manager and Dental Assistant
Dr. Richard Vincent, DMD
07.1983 - 03.1987
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Prior authorizations, insurance claim filing, data entry etc.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Worked as dental assistant when needed.
Education
No Degree - Business And Office
Pearl River Community College
Poplarville, MSDiploma - Basics
Purvis High School
Purvis, MS05.1982
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Personal In-Home Caregiver
Self Employed
02.2014 - 11.2024
Manager
Campbell Commodities
03.2001 - 01.2013
Clinic Manager
Dr. Stephen Harless
03.1987 - 08.1987
Office Manager and Dental Assistant
Dr. Richard Vincent, DMD
07.1983 - 03.1987
No Degree - Business And Office
Pearl River Community College
Diploma - Basics
Purvis High School
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