Assistant Housekeeping Dept
Nancy Read
North Bergen,NJ
Summary
Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed customer service skills and ability to handle all front office operations. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Organized and able to work in dynamic administrative teams. Reliable and hardworking with excellent communication skills and proven ability to manage projects successfully. Focused on providing on-time and accurate departmental support.
Overview
1
1
Language
1
1
year of post-secondary education
26
26
years of professional experience
Work History
Concierge/Front Desk/Building Evacuation Superviso
ABM Industries
New York, NY
10.2019 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Oversaw fast-paced front desk operations at busy commercial/office facility with as many as 100 nightly guests.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Manned th Fire Command Station.
- Make all call announcements.
- Interact with the FDNY and work closely with the Engineering Dept. when any emergency event occurred at the Fire Command Station.
- Record keeping.
Lobby Concierge
ABM Industries
New York, NY
02.2009 - 10.2019
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Exceeded goals through effective task prioritization and great work ethic.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Request Id's and check in visitors.
- Notified the appropriate party of the arrival of their guests.
- Attend lobby.
- Attend elevators.
- Report issues with lobby or elevators to management.
- Answered busy phone lines.
Medical Claims Processor
International Health Insurance
Miami, FL
10.2007 - 09.2008
- Managed large volume of medical claims on daily basis.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Reported policy changes and company conditions affecting customer satisfaction.
- Reviewed provider coding information to report services and verify correctness.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Responded to agents with inquiries related to claims administration.
PBX Hotel Operator
Intercontinental Hotel
Miami, FL
10.2006 - 10.2007
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
- Maintained accurate records of calls placed and received.
Assistant Manager
Sprint Pcs
New York, NY
07.2005 - 07.2006
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Co-managed store operations, including purchase of supplies, shipping/receiving stock, return of overstocked or defective merchandise, and open/close of store on a daily basis.
Housekeeping Office Coordinator
The Barbizon Hotel
New York, NY
04.1991 - 11.2001
- Started as a Floor Supervisor, earned promotion to progressively responsible position throughout tenure with the hotel, due to demonstrated leadership and management skills.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry, including sorting, washing, drying and ironing.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Directed team of 20 personnel in busy hotel with 500 rooms.
- Oversaw lost and found dept., entered all items left behind by guest into the system for later reference and maintained a record of all dry cleaning.
- Ensured all logged calls were monitored and followed-up to completion.
- Assisted the Housekeeping Manager with schedules. printing reports, problem solving and making phone calls as necessary; supervised the Housekeeping Dept. when manager was out of the office.
- Assisted the Housekeeping Manager with preparing and processing payroll.
Education
Fire Life Safety Director
Thomas Shortman Training
New York, NY 08.2020 - 02.2021
Real Estate Sales Associate
Gold Coast Schools
Hospitality
New York Tech
Brooklyn, NYAssociate of Arts - Hospitality Management
Monroe College
The Bronx, NYSkills
Telephone etiquette
Interests
Timeline
Fire Life Safety Director
Thomas Shortman Training
08.2020 - 02.2021
Concierge/Front Desk/Building Evacuation Superviso
ABM Industries
10.2019 - Current
Lobby Concierge
ABM Industries
02.2009 - 10.2019
Medical Claims Processor
International Health Insurance
10.2007 - 09.2008
PBX Hotel Operator
Intercontinental Hotel
10.2006 - 10.2007
Assistant Manager
Sprint Pcs
07.2005 - 07.2006
Housekeeping Office Coordinator
The Barbizon Hotel
04.1991 - 11.2001
Associate of Arts - Hospitality Management
Monroe College
Hospitality
New York Tech
Real Estate Sales Associate
Gold Coast Schools
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