Nancy Reece
Elizabethton,TN
Summary
Detail-oriented and experienced Medical Billing Representative with 15+ years of experience in medical billing, insurance verification, claims follow-up, accounts receivable, and patient collections. Strong knowledge of insurance eligibility, claim status, patient responsibility, medical terminology, and medical coding, including ICD-10 and CPT. Experienced in communicating effectively with patients, healthcare providers, and insurance companies to resolve billing issues and ensure accurate and timely reimbursement. Proficient in Microsoft Office and Excel, with a strong commitment to accuracy, organization, confidentiality, and excellent customer service.
Overview
12
12
years of professional experience
Work History
Medical Billing and Collections Specialist
LRH Billing and Acct Management
Remote
05.2014 - Current
- Assist patients and healthcare providers with medical billing questions, insurance concerns, and account issues.
- Verify insurance coverage, eligibility, benefits, and patient responsibility.
- Communicate with insurance companies regarding plans, eligibility, claim status, denials, and outstanding balances.
- Perform timely claims follow-up to help resolve unpaid, delayed, or rejected claims.
- Collect and follow up on patient-responsibility balances while maintaining a professional and customer-focused approach.
- Review billing information for accuracy and identify discrepancies requiring correction or additional documentation.
- Apply knowledge of medical terminology and ICD-10 and CPT coding to support accurate billing and claims processing.
- Maintain organized and accurate patient account information while handling sensitive information professionally.
- Work effectively with patients, providers, insurance representatives, and internal staff to resolve billing issues.
- Use Microsoft Office and Excel to support billing, tracking, documentation, and administrative responsibilities.
- Demonstrate strong attention to detail while managing multiple accounts and follow-up responsibilities.
Education
High School Diploma -
Johnson County High School
Johnson County TN05.2005
Skills
Accuracy: Careful review of billing, insurance, and patient account information
Communication: Professional and compassionate communication with patients, providers, and insurance representatives
Organization: Able to manage multiple accounts, follow-ups, and administrative responsibilities while maintaining accurate records
Customer Service: Dedicated to helping patients understand their billing and insurance responsibilities and resolving concerns efficiently
Medical Billing Knowledge: More than 12 years of hands-on experience with insurance verification, claims, collections, accounts receivable, and medical coding
Additional Information
CORE SKILLS
- Medical Billing & Collections
- Insurance Verification & Eligibility
- Claims Follow-Up
- Accounts Receivable
- Patient Responsibility Collections
- Insurance Claims Processing
- Medical Coding
- ICD-10 & CPT Coding
- Medical Terminology
- Patient & Provider Communication
- Insurance Company Communication
- Customer Service
- Microsoft Excel
- Microsoft Office
- Attention to Detail
- Organization & Time Management
- Problem Solving
- Administrative Support
Timeline
Medical Billing and Collections Specialist
LRH Billing and Acct Management
05.2014 - Current
High School Diploma -
Johnson County High School