Nancy Reilley

• Leverage's tools and reports to ensure the processing workload is completed in effective manner

• Leads physical inventory inclusive of scheduling, planning and follow up

• Spend time on the floor to ensure appropriate knowledge of the work is being supervised

• Conducts associate observations and provides coaching and feedback to the associate's focusing on time utilization, methods and pace

• Devotes consistent time and energy to establishing and maintaining relationships with associates and peers

• Conducts monthly audits to improve any opportunities that may help overall the process center

• Store Visit to assist and identify any opportunities

• Conducted surveys to determine customer opinion of products and services.
• Answered multi-line phones and used active listening skills to assess client's issues and challenges.
• Maintained customer account information database by canceling and updating customer accounts.
• Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Mentored team members to enhance professional development and accountability in workplace.

• Overseeing all perishable departments. Establishing operational efficiencies keeping in line with policies and procedures to deliver a positive experience to the members.

• Validate and ensure all sanitation and food safety guidelines are adhered to

• Review forecasting, ordering and replenishment of product and supplies. Manage monthly inventory process evaluate and research results

• Utilize all report and make operational decisions to maximize sales and profits while minimizing waste.

• Oversee stocking, rotation and storage of general merchandise and food.

• Verify all merchandising standards are maintained daily.

• Work one on one with team members. Coaching and directing as well as give constructive feedback to motivate team members.

• Completed efficient store resets to prepare store for special promotions and seasonal updates.

Assistant Manager In Training (AMIT)

• Completed a 14 week training program in 7 weeks.

• Responsible for a 3.5 million sales area.

• Supervise 32 employees. Duties include all human resource tasks that include maintaining and changing schedules to fit the business needs.

• Maintain inventory, including semiannual physical inventory and replenishment.

• Motivate and encourage staff to develop and maintain department standards and sales goals.